Have you had any luck so far, SotS? The tech support guy helpful? I hope so. Gotta say, it sounds like a particularly nasty bit of malware. Basically - if what little I've read is accurate at all - a package containing (among other things)
several trojans.
No wonder it's [/they're] a bit tricky to remove. At first, I just assumed it was like most other trojans/similar programs. Hadn't heard of it.
Still, even if things continue to look bad at this stage, if you could get a list of processes running on your PC, that might help. If even some of them can be terminated, doing so *might* give you the opportunity to uninstall anything you need to, and install (and run) some scanning and cleaning software.
It's a thought. Please treat it with the scepticism any stranger's suggestions deserve.
I won't be offended at all, incidentally.