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[JackSmithIV]

Hmmm, I'm not sure why that is. The PDF has no securities attached, the file isn't locked, and there isn't any security enforcements through RPGnow. Looking at the forums, however, you seem to be experiencing the same problem with a couple other products. Not to blame you, of course! We're looking further into it, though, and we'll keep in touch to make sure you get what you need!