General RPG DiscussionDiscussion of all RPGs and non-system-specific topics. DM/GM/player issues, settings, etc. Rules discussion belongs in one the forums below.
You might try a quit and relaunch of FF if you haven't already; I was having similar incomplete menu issues earlier with Safari. In my case, a simple refresh of the page cleared things up.
You might try a quit and relaunch of FF if you haven't already; I was having similar incomplete menu issues earlier with Safari. In my case, a simple refresh of the page cleared things up.
*thud*
I tried reloading the page, I tried clearing my cache, but for some reason, I never thought to completely close the browser and try again.
It's working for me now. Thanks.
__________________ Ari Marmell
aka
Mouseferatu
--Rodent of the Dark
I also think it's a testament to how useful the Compendium is--or maybe just how easily addicted I am --that losing it for one day was cause for freaking out.
__________________ Ari Marmell
aka
Mouseferatu
--Rodent of the Dark
Just as a note: if you upgrade to IE8 you'll have to use the Compatibility View mode (click the broken page icon right next to the refresh button). Otherwise, you won't see any buttons/text.
And I would report the bug, using the link at the bottom. If it worked. Instead, it requires me to log in (I'm already logged in! And why do I have to log in to file a bug?) and when I do, takes me to the Account Edit screen (why? This makes no since at all) and pops up a message that a technical error has occurred (Thank you, Obvious.com).
Mostly, I'm posting this in hopes someone at Wizards will mention to the web team that the bug reporting process is totally jacked up.
Just as a note: if you upgrade to IE8 you'll have to use the Compatibility View mode (click the broken page icon right next to the refresh button). Otherwise, you won't see any buttons/text.
And I would report the bug, using the link at the bottom. If it worked. Instead, it requires me to log in (I'm already logged in! And why do I have to log in to file a bug?) and when I do, takes me to the Account Edit screen (why? This makes no since at all) and pops up a message that a technical error has occurred (Thank you, Obvious.com).
Mostly, I'm posting this in hopes someone at Wizards will mention to the web team that the bug reporting process is totally jacked up.
+1, +2, and +10! I love the Compendium and CB, heart and soul. I sure wish I could file some bug reports so they could be made even better though.
__________________ “When one awakes, and rolls from his pallet, and strides across the cold rushes to put flame to lantern. When the world is asleep around him. When the whippoorwill sings and crickets speak. When one is alone, in silence, with nothing but a book. That, my son, is glory. That is all the glory a man ever needs, and more besides.” - Sage Poridel Poriden, Sins of Our Fathers
Are you running SoW and are interested in getting some ideas on the overarching plot?
Looking for better ways to tie the disparate modules together?
Come visit my thread on doing exactly that! Also, visit the wiki it inspired! Player's stay out!
+1, +2, and +10! I love the Compendium and CB, heart and soul. I sure wish I could file some bug reports so they could be made even better though.
Hey guys. Let me start off by saying that I hear that this is an issue and I'm passing it on up as a concern to the people who can make the decisions/changes that need to be made. I'm a firm believer of the idea that we should be doing everything we can to make it so it's easy for you guys to help us.
Now, let me explain what the system is doing. When you start up the Character Builder and then click on the link provided to submit a bug in the scroll box on the right, the link is redirecting you to the Wizards of the Coast online help system, where the bug submission form lives.
Anytime someone submits a question/incident in through this system, they first have to be logged in to the help system. Currently this system is linked with the same system that Wizards uses fo handling customer questions, so it requires contact information in the event you need a response to a question or follow up. I agree that it doesn't make the most sense for reporting a bug.
While you may have provided your user name and password if you had just updated the CB, this isn't being forwarded on to the help system when you click on that link.
So it asks you to login, and you do. Then it pops up the account details page from accounts.gleemax.com. At that same time, a pop-up should...well... pop up, and in that screen you should see the bug form. At that point filling it out is relatively easy (I hope), but people are having problems getting to that point.
I know that allowing pop-ups solves some of the problems, so you might be able to try that. However, I've heard/seen that this doesn't always solve the problem. Barring that, all of us here at Wizards want a smoother bug reporting system as well, and I definitely feel your pain.
I'll hop back in and let you know if I have any updates on the bug submission process.
Hey guys. Let me start off by saying that I hear that this is an issue and I'm passing it on up as a concern to the people who can make the decisions/changes that need to be made. I'm a firm believer of the idea that we should be doing everything we can to make it so it's easy for you guys to help us.
Now, let me explain what the system is doing. When you start up the Character Builder and then click on the link provided to submit a bug in the scroll box on the right, the link is redirecting you to the Wizards of the Coast online help system, where the bug submission form lives.
Anytime someone submits a question/incident in through this system, they first have to be logged in to the help system. Currently this system is linked with the same system that Wizards uses fo handling customer questions, so it requires contact information in the event you need a response to a question or follow up. I agree that it doesn't make the most sense for reporting a bug.
While you may have provided your user name and password if you had just updated the CB, this isn't being forwarded on to the help system when you click on that link.
So it asks you to login, and you do. Then it pops up the account details page from accounts.gleemax.com. At that same time, a pop-up should...well... pop up, and in that screen you should see the bug form. At that point filling it out is relatively easy (I hope), but people are having problems getting to that point.
I know that allowing pop-ups solves some of the problems, so you might be able to try that. However, I've heard/seen that this doesn't always solve the problem. Barring that, all of us here at Wizards want a smoother bug reporting system as well, and I definitely feel your pain.
I'll hop back in and let you know if I have any updates on the bug submission process.
Trevor, thanks for listening. And to be honest, I was a bit too harsh in that rant. I can also see the point of needing a means to contact the person needing assistance--I hadn't groked that this is also the customer questions page, so that makes sense after all.
For me though the popup doesn't do anything useful (it's just an error message) so it's frustrating.
Having a one-way bug report scheme would be nice (maybe with an optional contact-me email?), and probably would generate more bug reports than even a fully-functioning version of the current system.
In any case, thanks for taking the time to forward this issue onward.
--that losing it for one day was cause for freaking out. 
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