4e / GSL Anyone else having a problem updating the Character Builder?

[Lojaan]

When I try to update it AVG (my security program) halts it saying high level malware threat detected, CB closes down, and I get one of those 'send error report/don't send' boxes. I've never had a problem before.

How's it going with everyone else?

[mach1.9pants]

Well the server was down for a while but now no probs on either my laptop or main PC. I use NOD and get no AV warnings, just shut AVG down then DL it. AVG was deleting iTunes just recently (IIRC) so it maybe being a bit trigger happy! That said NOD insists that the ask.com task bar is malware so AVG is not alone in this

[Shroomy]

I didn't have any problems with the update on 8-4 or the emergency fix on 8-5. I had to give my approval to my security software like a billion times, but no real problems.

[Mustrum_Ridcully]

Probably some kind of false alarm. Unless the Charbuilder is indeed malware.

It's not that uncommon, we had it with our software, too. Very unfortunate, though, because it confuses customers and you might get a bad reputation. But usually calling in the creator of the security software can fix this quickly.

[Rydac]

Originally Posted by Lojaan

When I try to update it AVG (my security program) halts it saying high level malware threat detected, CB closes down, and I get one of those 'send error report/don't send' boxes. I've never had a problem before.

How's it going with everyone else?

Yes I'm having problems too. Nothing to do with anti-virus or security. It says it is downloading and please be patient, but nada has happened in two days of trying.

[Mathew_Freeman]

I've tried to update it a couple of times since Tuesday and each time it just doesn't work - eventually when I hit cancel download (after ten or fifteen minutes) I get the "we're having problems" message.

I'll try getting the download directly from the Wizards site and go from there.

[La Bete]

didn't work initally, but worked fine (barring being extreeeeemly slow) wed(?)

[Henrix]

I have two simple things that may (or not) help some of you:

1) Do you have administrative rights when running the updater? I had this problem when I tried updating the first time.

2) Are you running the full version (i.e. paid subscription)? The updater does not work in the demo, you have to download a new updated copy and reinstall.

[Obryn]

Running Vista, I had problems with this update at first. I ended up running CB as Administrator, then letting the update do its thing.

I think something might have been broken with the progress bar - it updated successfully, but I never saw the progress bar move.

-O

[Rodrigo Istalindir]

Originally Posted by Obryn

Running Vista, I had problems with this update at first. I ended up running CB as Administrator, then letting the update do its thing.

I think something might have been broken with the progress bar - it updated successfully, but I never saw the progress bar move.

-O

Ditto.

[Mathew_Freeman]

I tried it again today and all was fine.

[Kez Darksun]

No problem updating the Character Builder initially. For some reason, getting the hotfix takes forever compared to the regular update, at least for me. Last months hotfix as well as this months hotfix both took a lot longer to download than the regular update it seemed.

[catsclaw227]

I am running my emergency update right now. the progress bar is crawling along, ever-so-slowly, but it is updating (I think. )