JesterPoet
First Post
I found out yesterday that our Friendly Local Gaming Store, The Source, in Falcon Heights Minnesota is not as "friendly" as they would lead us to believe. Yesterday my friend tried to return an UNOPENED $60 board game (Marvel Heroes) that he had purchased for me, for which he had a receipt. He was told that The Source will not refund money on ANY returns, but will only give store credit.
I confirmed this with one of their employees via e-mail, as I was AMAZED that this could be their policy. An unopened game, with a receipt is not returnable for a refund? It is true. Here is the response I got:
"Thanks for your e-mail yesterday. I'm genuinely saddened by the fact that you are so disappointed with us regarding your friend's purchase at our store and our return policy.
Unfortunately, because of a multitude of reasons, our return policy is firm.
We understand the consequences of this policy and appreciate your patronage from years past. Furthermore, we wish you the best of luck wherever your path takes you."
I wanted to make sure everyone knows how little The Source values our business. For years I have made a special effort to purchase some gaming materials at The Source in order to support them, under the inaccurate belief that I was supporting a "mom & pop" enterprise, who would offer me better customer service than the online stores who would give me MUCH better prices.
I've now learned that this is a joke. I've learned that there is NO REASON to shop at The Source, and for that reason I never will. I am completely done with The Source. I will do my shopping online, and from other gaming stores in Minnesota (of which there are some).
I urge you to take this to heart and take your business elsewhere. I think if you take a moment and truly consider this policy, you'll realize how asinine it really is. I can go to a mom & pop hardware store, and return a circular saw I bought there, even after I've opened and used it. Why can't I return a board game that is still in the shrink wrap, with a receipt, to a "mom & pop" game store?
Save your money, buy online. Marvel Heroes at The Source is $59.99. At Fairplaygames.com it is $41.95. Online you don't pay tax, and can even avoid the minimal shipping charge if you buy enough games at a time. But even with shipping it is cheaper. There are other games with an even bigger price disparity, plus, gaming books are SIGNIFICANTLY cheaper from a multitude of sources online. Plus, I can return my items for a full refund at any of these stores.
I make an effort not to bad-mouth places unless I think I really got a bad deal from them. In this situation, I think that is really the case. I think the image that The Source presents is a sham, and that they don't deserve our loyalty. You, obviously, have to make your own decisions, but I really hope you take this to heart, and avoid doing business with them.
I confirmed this with one of their employees via e-mail, as I was AMAZED that this could be their policy. An unopened game, with a receipt is not returnable for a refund? It is true. Here is the response I got:
"Thanks for your e-mail yesterday. I'm genuinely saddened by the fact that you are so disappointed with us regarding your friend's purchase at our store and our return policy.
Unfortunately, because of a multitude of reasons, our return policy is firm.
We understand the consequences of this policy and appreciate your patronage from years past. Furthermore, we wish you the best of luck wherever your path takes you."
I wanted to make sure everyone knows how little The Source values our business. For years I have made a special effort to purchase some gaming materials at The Source in order to support them, under the inaccurate belief that I was supporting a "mom & pop" enterprise, who would offer me better customer service than the online stores who would give me MUCH better prices.
I've now learned that this is a joke. I've learned that there is NO REASON to shop at The Source, and for that reason I never will. I am completely done with The Source. I will do my shopping online, and from other gaming stores in Minnesota (of which there are some).
I urge you to take this to heart and take your business elsewhere. I think if you take a moment and truly consider this policy, you'll realize how asinine it really is. I can go to a mom & pop hardware store, and return a circular saw I bought there, even after I've opened and used it. Why can't I return a board game that is still in the shrink wrap, with a receipt, to a "mom & pop" game store?
Save your money, buy online. Marvel Heroes at The Source is $59.99. At Fairplaygames.com it is $41.95. Online you don't pay tax, and can even avoid the minimal shipping charge if you buy enough games at a time. But even with shipping it is cheaper. There are other games with an even bigger price disparity, plus, gaming books are SIGNIFICANTLY cheaper from a multitude of sources online. Plus, I can return my items for a full refund at any of these stores.
I make an effort not to bad-mouth places unless I think I really got a bad deal from them. In this situation, I think that is really the case. I think the image that The Source presents is a sham, and that they don't deserve our loyalty. You, obviously, have to make your own decisions, but I really hope you take this to heart, and avoid doing business with them.
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