6) That doesn't work for hours and hours and hours, sometimes even after the web people say it should work fine
7) Post a trouble call and wait for third email
Do not conflate technical issues with process issues.
WotC's technical problems were probably volume-related. I, at least, don't know how many people tried to get at the 5e playtest rules, and how many tried to get at Pathfinder the very first day they came available, so comparison's a bit difficult.