DMs Guild Issues with DMs Guild

The Grassy Gnoll · Feb 1, 2016

Anyone else having these issues?
- automatically adds 2 of any item to basket
- won't process payment, returning simply 'something went wrong'

Never had issues with Drivethru and they're meant to be linked.

It's doing my nut.

The Grassy Gnoll · Feb 1, 2016

Update: I can buy off Drivethru the items I add to cart from DMs Guild but not directly from DMs Guild.

This seems both odd, and crap.

pukunui · Feb 2, 2016

The Grassy Gnoll said:
- automatically adds 2 of any item to basket

Yes.

- won't process payment, returning simply 'something went wrong'

Nope. I haven't had any problems purchasing stuff from the DMs Guild site.

bruceparis · Feb 2, 2016

Yes, I am also experiencing the same problems. Over and over. But I haven't tried to pay for my cart through DtRPG - so I'll give that a go. Thanks!

wedgeski · Feb 2, 2016

I had a lot of issues using Firefox when the site first launched (Cart not updating, that kind of thing). I just assumed they were the usual teething problems.

CapnZapp · Feb 2, 2016

A piece of advice for people on ad blockers:

Start up a second, default, browser when you use sites that might break if not everything loads as expected.

For instance, if you use Firefox on a daily basis, then shop using Chrome. Assuming Windows.

Or even Internet Explorer; there's bound to be a lot of commercial platforms that still behave best there.

wedgeski · Feb 2, 2016

CapnZapp said:
For instance, if you use Firefox on a daily basis, then shop using Chrome. Assuming Windows.

Yup. That's always a solid first step in troubleshooting any problems.

The Grassy Gnoll · Feb 2, 2016

Yeah I had these issues using Safari and Chrome, both.

Customer service had this to say:
We are very sorry for the inconvenience.

You should be able to fix the issue by logging out and clearing your internet cookies and session data and restarting your internet browser. You can can clear your session cache and cookies in Firefox by going to the Tools menu > Clear Recent History and select either "cache" or "cookies." In Chrome, one clicks on the tools (wrench image) and selects Options, then clicks on "Clear Browsing Data" and selects "cache."

If you continue to run into problems you might want to try paying through paypal. You can now use your credit card through paypal without needing to have a paypal account. PayPal seems to be able to accept a far wider variety of cards than we can directly.

If that doesn't help, you may want to try a different internet browser. We suggest you try the Firefox browser or Chrome browsers which almost always work with our site.