Printer Tech Support
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  1. #1

    Myrmidon (Lvl 10)

    Aeson's Avatar

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    Printer Tech Support

    Maybe more like Windows 10 issue. I'm struggling to get my aunt's Windows 10 desktop to print over wifi on a HP printer. My Windows 10 laptop gets the same results. When attempting to print a message comes up saying attention required. No further info is given. The computers see the printer. I can print a test page but nothing else. I tried a fresh install of drivers. I've tried direct TCP/IP connections. Those were suggestions on HP's site. USB connection works fine. Printer cable is not long enough so I have it daisy chained with USB extensions. A cable is not long term solution because it's in the way.

    And yes, I've tried turning it on and off.

  2. #2

    Lama (Lvl 13)

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    Have you tried another wifi network? Seriously. Try making a hotspot with your phone and see if it works any better.
    XP Aeson gave XP for this post

  3. #3

    Myrmidon (Lvl 10)

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    I'll give that a shot. I use my phone as a hot spot all the time. I didn't think to try that. If it works then the problem could be the network. It's not a fix though. I can only do it as part of the dianostic. My aunts are not going to go through the hassle of a hotspot when they want to print. I will try it to see if it changes anything. Thank you for the suggestion.

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