Official status of deliveries? - Page 3

sir_ollibolli · 19th June 2009, 08:11 AM

Nope, nothing here either. But another delivery via Lulu with HC books also took a very very long time (about 2 months).

tomBitonti · 20th June 2009, 06:42 AM

Hi,

Haven't seen an email. Can you confirm my order and email address? I just check my email information under "My Account", and that is correct.

Thx!

Stereofm · 20th June 2009, 08:37 AM

I have not received the email either.

But for me, the answer would be "try again".

Zaister · 21st June 2009, 11:48 PM

Email? What email?

**Morrus** · 22nd June 2009, 10:49 AM

I haven't sent it yet; I'm still waiting on a last piece of information which I expected to have last weekend. I know how many copies were returned; at the moment, I don't know which copies were returned. Basically, I need a list of order numbers from Lulu (they're a great company until you need to contact them directly to do something unusual or resolve an issue!), then match them up to the emial addresses I have.

It is coming (they're not refusing to provide the info, they're just being slow about it). And I really apologise for how long it's taking - I just have no power to speed it up. But this IS being fixed, I promise.

tomBitonti · 22nd June 2009, 05:26 PM

Hi,

Thanks for the update.

That Lulu cannot provide a listing in all of two minutes is a worrisome sign.

Ironically, one of their corporate offices is in Raleigh, NC, not ten miles from where I live, and less than 25 miles from where I work.

I presume that the actual printing is done at a remote site (I'm guessing China).

Not to press the issue, but eventually, folks will ask for a refund if they don't receive their product.

**Morrus** · 23rd June 2009, 12:59 AM

Quote:

Originally Posted by tomBitonti

Hi,

Thanks for the update.

That Lulu cannot provide a listing in all of two minutes is a worrisome sign.

Ironically, one of their corporate offices is in Raleigh, NC, not ten miles from where I live, and less than 25 miles from where I work.

I presume that the actual printing is done at a remote site (I'm guessing China).

Not to press the issue, but eventually, folks will ask for a refund if they don't receive their product.

I think they have several printing locations.

And yeah, the refund issue is troubling, because Lulu won't give me a refund; I'd end up having to have the books shipped to me and try to sell them on eBay or something. But if that's what people want, I'll give it to them; the situation is hardly their fault and they purchased in good faith.

That said, I'm confident of a resolution imminently.

Gnorr · 1st July 2009, 03:10 AM

Just as a brief heads up, I received my hardcover copy of WotBS last week. One of the cover corners was a bit mangled, and they cut the pages awfully close to the page numbers in the last part of the book, but everything is still readable. I'm quite happy, this is indeed an amazing work to behold :-)

**Morrus** · 1st July 2009, 03:03 PM

Quote:

Originally Posted by Gnorr

Just as a brief heads up, I received my hardcover copy of WotBS last week. One of the cover corners was a bit mangled, and they cut the pages awfully close to the page numbers in the last part of the book, but everything is still readable. I'm quite happy, this is indeed an amazing work to behold :-)

Excellent! I'm glad to hear that some of the folks who haven't received theirs yet are doing so because I got the list from Lulu yesterday and the number of returned/undelivered copies was smaller than I'd feared!

Stormtower · 2nd July 2009, 02:05 AM

Still haven't heard from anyone, and my copy hasn't arrived.

All purchasing/shipping info available upon request. Would still love to receive this soon; barring that, refund is rapidly becoming my preferred option.

afstanton · 2nd July 2009, 04:21 AM

Not sure if this is the time or place to bring this up, but I still have not gotten my bonus book for being one of the first 10 to order.

amethal · 6th July 2009, 11:37 AM

Have you sent the emails yet? I haven't had one.

My choice would be to try to send it again (or to my relatives in the UK, if Lulu is having trouble finding Guernsey on the map

), but I'd like to know I'm on the list.

Stereofm · 6th July 2009, 10:08 PM

I have received my copy from Lulu ! (the second one, not the original).

It looks .... well, impressive !!

I hope the first one arrives someday, but hey ... let's rejoice when we can.

sir_ollibolli · 8th July 2009, 07:50 AM

If you are going to resend it (or have it resent), Morrus, my address has changed (just a different street): Feldstrasse 4 is the new location. rest stays the same.

**Morrus** · 8th July 2009, 02:00 PM

Quote:

Originally Posted by amethal

Have you sent the emails yet? I haven't had one.

I have; and you were one of them (I remember). Check your junk mail folder, maybe?

I've processed the ones I got replies to. I'll resend again this week to those I didn't get a response from.

**Morrus** · 8th July 2009, 02:01 PM

Quote:

Originally Posted by Stereofm

I have received my copy from Lulu ! (the second one, not the original).

It looks .... well, impressive !!

Excellent!

tomBitonti · 8th July 2009, 03:01 PM

Hi,

No emails here. Can you confirm my order and whether or not the delivery was recorded as successful?

Thx!

TomB

amethal · 8th July 2009, 03:28 PM

Quote:

Originally Posted by Morrus

I have; and you were one of them (I remember). Check your junk mail folder, maybe?

Maybe you sent it to my work email. I'm off work until Thursday next week.

Anyway, I certainly don't want a refund, so please try and resend. I won't be able to fully believe I'm a published author, even for such a small contribution, until I actually have the book in my hands

WelbyBumpus · 9th July 2009, 12:58 AM

Quote:

Originally Posted by Morrus

I have; and you were one of them (I remember). Check your junk mail folder, maybe?

I've processed the ones I got replies to. I'll resend again this week to those I didn't get a response from.

I also still haven't received my book, and I haven't gotten the email from you, either. Not in my junk mail, either. I will send you an email directly, and look for a response from you.

Hoping for a speedy resolution here!

Thanks,

Ron

Yelm · 10th July 2009, 06:47 AM

Quote:

Originally Posted by Morrus

I've processed the ones I got replies to. I'll resend again this week to those I didn't get a response from.

I also haven't received my book, and I haven't gotten the email from you, either. Any ideas on what is going on? I'll email you directly to see if this can be resolved.

Later,
Ken