If I may may constructive advice, could you post an update once a week to say the current status and outlook? What is frustrating is having so little information. (The books could be reshipped and on their way, or they could be stuck in LuluLand, but I have no way to know the difference.) As well, get to a point where there are confirmed emails to all persons that did not receive the book? I cannot tell if an email was sent, but disappeared en-route or into a junk mail box, or if there were other problems.
Also, how do FedEx and UPS shipping rates (even the slow rate) compare to the LuLu rate for US domestic shipments? How would this have worked if a bulk shipment was made to an EnWorld Publishing representative, and then shipped individually from there on?
OK, I've tried sending out the emails again frmo my hotmail address instead of my gmail address. Perhaps some more will get through that way. Apologies to those who have already heard fomr me - I'm not trying to spam you, just trying to make sure I get in touch with everyone!
The email comes from morrus@hotmail.com. if you could look out for it, check your spam filters, junk mail folders, etc.
This is the email I sent:
Quote:
Hello,
If you're receiving this, you are one of a few people who ordered the WAR OF THR BURNING SKY hardcover but whose order was returned to Lulu as undelivered.
If you have recently received this email, or have already spoken to me about this issue, I apologise for sending this - I'm sending it out from a different email address than the original in the hope that it gets through to those I haven't heard back from. So, if you've already received it from my gmail address, please ignore this email.
What I need to do now is make sure these books get to their destinations - I don't want a pile of books any more than you want to wait for yours! In order to do this, would you please doble check the delivery address in the forwarded email below and confirm that it is correct; or provide an alternate delivery address. I will then ask Lulu to send the book out again.
Alternatively, if you feel that you have waited too long, I am of course happy to provide a refund. I appreciate that it has been a while since you pre-ordered the book, and I do appreciate your patience. Please rest assured that I am doing all I can to make sure you get your book as fast as possible!
So, to summarise (again, please ignore if you have already had this conversation with me!), please let me know by reply of email:
1) Whether you want me to try to have the book delivered again or if you would prefer a refund.
2) If you want it redelivered, please double check and confirm the delivery address.
As a note - the reasons for non-delivery would vary, especially in non-US locations - but double checking the address is simply a cautionary measure. I'm not trying to imply that you don't know your own address!
Thanks again for your patience,
Russell Morrissey (Morrus)
EN Publishing
Didn't see an email -- but -- I can't review my spam bucket. Earthlink changed the settings to automatically delete all incoming spam. I fixed that to preserve the messages. Can you resend?
Please also confirm my re-order. I have sent you a private email on this topic as well. As I mentioned previously in this thread, weekly updates on this issue until we forgotten few receive our books would be most appreciated.
Please also confirm my re-order. I have sent you a private email on this topic as well. As I mentioned previously in this thread, weekly updates on this issue until we forgotten few receive our books would be most appreciated.
They've been sent - any that get returned, I'll simply refund this time round, as clearly there's some reason they're not arriving at their destination which is beyond my ability to resolve.
I can't confirm orders via messageboard usernames, though. I've no way to connect a username with an order.
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