They've been sent - any that get returned, I'll simply refund this time round, as clearly there's some reason they're not arriving at their destination which is beyond my ability to resolve.
I can't confirm orders via messageboard usernames, though. I've no way to connect a username with an order.
I'm Ron Lundeen, in Chicago. That should be enough to connect "WelbyBumpus" with my order, as (I imagine) those of us having these unusual delivery problems are few.
I've also sent you an email on this recently, and you can contact me via response to that, as well. In short, I'd like to know the status of the second shipment, as I still haven't received it. Is it still being printed? In transit? Already returned for some reason?
I'm Ron Lundeen, in Chicago. That should be enough to connect "WelbyBumpus" with my order, as (I imagine) those of us having these unusual delivery problems are few.
Thanks! Yep, I can easily verify that!
Quote:
In short, I'd like to know the status of the second shipment, as I still haven't received it. Is it still being printed? In transit? Already returned for some reason?
Basically, I had to actually reorder those that were returned. Lulu has your original copy in an office somewhere, and I'm working with them to try to do something with those books sitting there doing nothing. I guess I'll have to try to sell them on eBay and make at least some of the money back.
I don't get a detailed update on every stage of the process, but it was ordered a while ago. I would expect delivery any time now.
If they get returned again, I get notified (but it takes them a while to do that, too...) If they do that, I'm afraid I'll have to simply refund you immediately, as I can't afford to keep buying $200 books!
I find this immenseley frustrating, too - I wish I could just walk in there, pick up the book and deliver it personally. But once I hit "submit" I have zero control over Lulu, the postal service they use, and the postal services in the receiving location.
To be honest, I'm a bit surprised by the issues. It worked out to a 2% return rate; and I find that hard to believe in modern societies. They report weird reasons like "ZIP code does not match UPS* database for address" and stuff, even after I've verified the address. Plus a couple of other reasons.
Needless to say, the problems have put me off ever doing this again! Lulu's got their money (in some cases twice), the customers will all either get their book or a refund, but I'll end up over a thousand dollars out of pocket. Not that that's your problem, of course - I live and learn!
I've had a couple of returns, and now given a couple of refunds. Any returns I get, I'll refund immediately. Interestingly, Germany features prominently. I don't know why.
I've had a couple of returns, and now given a couple of refunds. Any returns I get, I'll refund immediately. Interestingly, Germany features prominently. I don't know why.
I don't want a refund, unless its as the very last resort.
If you are physically getting the books back, I'd rather fly to Southampton and pick the thing up from you myself.
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Just wanted to pop in and check on this thread to see if I can get an answer, I was one of the first ten to pre-order the WotBS full color hardback last year, and while I got the book months ago (and it's TOTALLY AWESOME!!) I was also looking for that bonus that was mentioned. Haven't heard anything about that nor seen any word on the boards discussing it lately. Is there any info? Thanks!
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I've had a couple of returns, and now given a couple of refunds. Any returns I get, I'll refund immediately. Interestingly, Germany features prominently. I don't know why.
Which seem weird to me. I've had no problems getting other stuff delivered to Germany from lulu.com, like Open Design or Řone Games products. The latter ordered and delivered while waiting for WotBS.
Does the lulu.com staff have any explanation for your "Germany problem" there?
I was one of the first ten to order the 'War of the Burning Sky' deluxe edition. I haven't received the WotBS book or a copy of Metamorphosis that was promised for the first tem.
In July, I received the e-mail indicating that the book was not delivered (I live in Canada) and I provided a shipping address for the US (my sister in New York).
I am not certain if the WotBS book was ever shipped to New York. Plus I never heard if the copy of Metamorphosis was ever shipped.
In fact I have not heard anything since July and I have sent multiple messages to both of Morrus' gmail and hotmail accounts.
I am going to have to ask for a refund....
If you read this Morrus, I have sent a message to your two e-mail accounts and a message through EN World to Morrus.
I've processed a couple of refunds this week. If there are any remaining (I guess those above?) who haven't received it even after the second wave of orders then I'm afraid that all I can do is refund you; I can't send out a third book.
Drop me a line (morrus@hotmail.com) and I'll process the refund ASAP. To make absolutely sure I see it, put "BANGERS AND MASH!" in the subject title - I've set up an email rule to separate those into a separate folder. If possible, please forward the orginal PayPal receipt so that I have your PayPal address and order record.
I'm really sorry for those who didn't end up with a book. I did everything I could, and I have no idea why they haven't arrived. There's some big heavy books out there somewhere, so someone's got 'em!
That's really sad somehow. Both for you and for the affected customers. I'd really have loved to get the book, but I guess it wasn't meant to be. I'll drop you a line. Can't you get something back from lulu, it seems like they screwed up somehow to me. Strangely, I've ordered a lot of stuff from lulu directly and never had any problems.
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