Thanks to Dimwhit for the thread name. I would like to declare this the official thread for all of the discussion regarding the FAQ and ERRATA. I hope Hypersmurf (or some moderator) will close the other threads about this topic and direct all traffic here for the sake of putting all the discussion in one place (as opposed to four places).
So far we have four answers from three customer service representatives that basically give us the following three points (thanks to Artoomis for bunching them together by simplest denominator):
Everything in the FAQ is offical.
The FAQ should not issue errata.
The FAQ is a source for errata, showing that they do what they should not do.
Personally, I think it's pretty clear, although Trevor seemed a bit confused by the lengthy question posted to him (as opposed to the direct yes or no question posted to Zephreum). Trevor has said that the FAQ and the errata should not overlap; so far, they don't, so I see no conflict. Trevor also says, however, that rules clarifications and rules changes are two different things; this is obvious, but the intent of this statement is quite vague.
Zephreum has stated that the FAQ is a source of errata, and Chris has said that everything in the FAQ is official; putting these together, we can assume that errata in the FAQ is official. So what of Trevor's statement? Well, there are two interpretations. The first is that the FAQ and errata publishings are entirely different with different purposes, and that one is not allowed to broach the other's territory. The second is that the FAQ should not have errata in it, should not being the key words; it should not be a source of errata, but according to Zephreum, it is. I beleive the second interpretation has more merit as it coincides with what Chris and Zephreum have already stated.
Of course clarifications and changes are different. Trevor does not state, however, that the FAQ can't have errata in it, just that it shouldn't. This is very important. Zephreum says it does, and Chris says everything therein is official. If we combine this with the second (more direct) interpretation of what Trevor said, the simple conclusion is that, as Artoomis hypothesized, WotC broke their own rule and started putting errata in the FAQ. Breaking their own rule, however, does not invalidate the errata in the FAQ; after all, it's their product, so they can make or break rules as they see fit. So far, there are absolutely no contradictions between the errata and the FAQ, and as of my e-mail to Andy Collins, there is no contradiction within the FAQ either, so I honestly can't see how the other side arrives at their conclusions.
The issue of primary sources, I think, is moot. The primary sources statement is meant to clarify which is correct between conflicting words in multiple books or within various parts of the same book. Since the FAQ is officially (according to Chris) a source of errata (according to Zephreum), even though it shouldn't be (according to Trevor), it overrides the primary source statement by amending the RAW. By taking these three statements together, I can't see how it could be any more clear without every single person in customer service, every designer, and the CEO of WotC saying so ver batum.
So far we have four answers from three customer service representatives that basically give us the following three points (thanks to Artoomis for bunching them together by simplest denominator):
Everything in the FAQ is offical.
The FAQ should not issue errata.
The FAQ is a source for errata, showing that they do what they should not do.
Personally, I think it's pretty clear, although Trevor seemed a bit confused by the lengthy question posted to him (as opposed to the direct yes or no question posted to Zephreum). Trevor has said that the FAQ and the errata should not overlap; so far, they don't, so I see no conflict. Trevor also says, however, that rules clarifications and rules changes are two different things; this is obvious, but the intent of this statement is quite vague.
Zephreum has stated that the FAQ is a source of errata, and Chris has said that everything in the FAQ is official; putting these together, we can assume that errata in the FAQ is official. So what of Trevor's statement? Well, there are two interpretations. The first is that the FAQ and errata publishings are entirely different with different purposes, and that one is not allowed to broach the other's territory. The second is that the FAQ should not have errata in it, should not being the key words; it should not be a source of errata, but according to Zephreum, it is. I beleive the second interpretation has more merit as it coincides with what Chris and Zephreum have already stated.
Of course clarifications and changes are different. Trevor does not state, however, that the FAQ can't have errata in it, just that it shouldn't. This is very important. Zephreum says it does, and Chris says everything therein is official. If we combine this with the second (more direct) interpretation of what Trevor said, the simple conclusion is that, as Artoomis hypothesized, WotC broke their own rule and started putting errata in the FAQ. Breaking their own rule, however, does not invalidate the errata in the FAQ; after all, it's their product, so they can make or break rules as they see fit. So far, there are absolutely no contradictions between the errata and the FAQ, and as of my e-mail to Andy Collins, there is no contradiction within the FAQ either, so I honestly can't see how the other side arrives at their conclusions.
The issue of primary sources, I think, is moot. The primary sources statement is meant to clarify which is correct between conflicting words in multiple books or within various parts of the same book. Since the FAQ is officially (according to Chris) a source of errata (according to Zephreum), even though it shouldn't be (according to Trevor), it overrides the primary source statement by amending the RAW. By taking these three statements together, I can't see how it could be any more clear without every single person in customer service, every designer, and the CEO of WotC saying so ver batum.