Upgraded to Silver, can't download Santiago and Zeitgeist

Moon_Goddess

Have I really been on this site for over 20 years!

• Feb 22, 2013

• #1

I upgraded from Copper to Silver on Wednesday, bought a 4 month sub, I can access the copper level pdfs, but not the silver, I wanted to update to check out Santiago. Does it take more time to activate? I seem to have the image option in signatures.

 

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Mark CMG

Creative Mountain Games

• Feb 23, 2013

• #2

And while you're flipping switches, I upgraded to Gold on Tuesday (IIRC). Thanks!

 

Morrus

Well, that was fun

Staff member

• Feb 23, 2013

• #3

DarwinofMind said:

I upgraded from Copper to Silver on Wednesday, bought a 4 month sub, I can access the copper level pdfs, but not the silver, I wanted to update to check out Santiago. Does it take more time to activate? I seem to have the image option in signatures.

Click to expand...

Could you double check your payment and make sure it's not "pending"? 99.999999999999999% of the time that's the issue, and it's just a question of waiting for it to process.

Mark CMG said:

And while you're flipping switches, I upgraded to Gold on Tuesday (IIRC). Thanks!

Click to expand...

Your account looks fine as far as I'm able to tell. What problems are you experiencing?

 

Moon_Goddess

Have I really been on this site for over 20 years!

• Feb 23, 2013

• #4

Yeah paypal says
Unique Transaction ID # 10T55495A8834734U

Code:

 Feb 20, 2013	Payment To Russell Morrissey	 Completed	 ...	-$19.99 USD

subscription page on ENWorld says

Code:

Active Subscriptions
Start Date
20th February 2013
Expiry Date
20th June 2013
4-month Silver Subscription

 

Mark CMG

Creative Mountain Games

• Feb 23, 2013

• #5

Morrus said:

Your account looks fine as far as I'm able to tell. What problems are you experiencing?

Click to expand...

This (attached) changed since I posted, as far as I can tell, but it seems to be missing an option. Was I supposed to get some sort of automated email from the boards confirming the subscription and explaining what had changed and/or where to find stuff like this?

 

Attachments

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Last edited: Feb 23, 2013

Moon_Goddess

Have I really been on this site for over 20 years!

• Feb 23, 2013

• #6

My listing undergroups does not show Silver, just registered and copper.

 

Morrus

Well, that was fun

Staff member

• Feb 23, 2013

• #7

How about now, Darwin?

 

Moon_Goddess

Have I really been on this site for over 20 years!

• Feb 23, 2013

• #8

Is working now! Thank you.

 

Morrus

Well, that was fun

Staff member

• Feb 24, 2013

• #9

Be sure to let me know what you think!