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Message: <blockquote data-quote="Nerfwright" data-source="post: 3340598" data-attributes="member: 41134">For what it's worth, my whine-log:1:59 PMThe first of fifteen serially stalled login attempts on four different browsers.2:35I'm frustrated. For yuks I call national reservations for Embassy Suites while I watch my time-outs happen. The rep is very specific that I can call the Indy Convention & Visitors Association directly for bookings if I have my booking code - I can do that? Cool! He supplies the number. Six calls later, the nice/stressed/tired/ service rep in Indy has very helpfully tried to put me into the reservations phone queue (they have 8 lines for 2 reps), but it transfered to a busy signal each time. On the last call, she told me that the reservation system had crawled over some agonizing threshhold to its death. "Please wait and try later, sir."    <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown    :("  data-smilie="3"data-shortname=":(" /> 3:11My first successful login when I cycled 'round to Safari again - and I get a room at ES! They have my room! I click to confirm and it's already gone - each single individual night. I post my whine in this thread. My lunchtime is long over and I need to do actual work again, but I dejectedly keep trying in the background as I multitask.3:50I've had numerous time-outs again, even a couple of successful searches that are unfortunately contained in dead, truncated page-loads. Seeking outlet for my whine-fu, I call the hubby, to tell him what's NOT happening. I am very, very bummed. At his request, I forward my hotel code email to him so he can try from completely different systems. Two minutes later I have my confirmation at the Radisson. It's not among my first choices, but I have a room. <img src="http://www.enworld.org/forum/images/smilies/nervous.png"  class="smilie" loading="lazy" alt=":heh:" title="Nervous Laugh    :heh:" data-shortname=":heh:" /> I owe him big.  [/whine]Oh, I have an actual point to make too;While this was an ugly process made uglier by the screw-ups, be nice to the help.I think this bears underscoring:   be nice to the help.I somehow kept my temper this afternoon; tonight I tried to use my anger in more constructive ways than abusing blameless customer service reps. I sent a message to the IC&VAss to profusely thank the phone rep who tried to help me under awful circumstances that were beyond her control. (And methinks maybe should have been more under theirs). I wish I'd gotten her name - I hope the commendation gets back to her.Bucky</blockquote>

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