Whizbang Dustyboots
Gnometown Hero
I think at least two of the people on the video need a lot more media training.It was 2 years; Wes misspoke and it was edited in the video above his camera view. And he specifically said it's NOT a copy paste, but more focused on the darklords. Was he defensive? Yes, mostly out of annoyance, because I suspect he genuinely didn't expect to be asked that.
Being angry and offended by a pretty tame and common question that arises when your company hasn't adequately explained the difference between the previous and relatively recent product shows a real tone deafness, as does laughing at the idea that Innsmouth would just be Innsmouth from Lovecraft's story.
Your job is to explain this stuff to the customers, not laugh at them for having these questions.
If they can't not be jerks about this -- and straight up publicly laughing at questions the fans have about an upcoming product they're being asked to pay real money for is being a jerk -- someone else should be doing these videos.
(I have previously had to give media training to someone in a similar role who didn't get why sneering at stupid questions was counterproductive. He's now great at the role, many years later, but there was a while we had to keep him away from the public because he wasn't helping.)








