Think about it, some of our current biggiest complaints with WotC center around something electronic.
Most of the Edition Warring has ended for the most part.
All that is left is primarily the electronic complaints.
1. Character Builder
2. Monster Builder
3. Virtual Tabletop
4. PDF sales
Really any complaint you hear nowadays on the forums centers around those things.
That observation is more about the community than the company. You'll see the same kind of nonsense on most corporate message boards.Over at the WotC boards in the DDI areas some 50% of the posts are concerned with the rarity of posts of WotC employees.
Not sure if an MMO guy can help there.You're missing one very important reason for complaints:
5. Lack of communication
Over at the WotC boards in the DDI areas some 50% of the posts are concerned with the rarity of posts of WotC employees.