Nick Logue has been promising that any customer that wanted a refund for pre-orders of Razor Coast or Ebon Shroud (or any of his other promised, but non-existent titles) would get their money back.
I'm calling him out.
I contacted Nick by e-mail at loguen[MENTION=2152]Essex[/MENTION].ac.uk multiple times since March 6th to obtain a refund for Ebon Shroud. There's been no refund, or even any acknowledgment from him that he was working on the problem (for nearly three weeks). I have made 4 separate follow-up attempts to contact him about this matter.
Here's what Nick had to say on the Paizo boards on March 7th:
Nicolas Logue wrote:
I understand that that there's a lot involved in producing a quality gaming product. I can understand how, even with the best of intentions, some products would just never materialize.
However, Nick accepted money for these non-existent products. Also, the work involved in issuing a refund would seem to be a lot less daunting than publishing one of these titles.
I can accept an endless stream of excuses as to why a product couldn't be completed, but why can't a refund be completed? Just how much slogging and looking up order histories is really involved? I was able to find all of the relevant e-mails from Sinister Adventures from 08/30/09 with about 6 seconds of "slogging" on my part. I even quoted the body of those e-mails in my messages to Nick.
So, Nick, where's my money?
I'm calling him out.
I contacted Nick by e-mail at loguen[MENTION=2152]Essex[/MENTION].ac.uk multiple times since March 6th to obtain a refund for Ebon Shroud. There's been no refund, or even any acknowledgment from him that he was working on the problem (for nearly three weeks). I have made 4 separate follow-up attempts to contact him about this matter.
Here's what Nick had to say on the Paizo boards on March 7th:
Nicolas Logue wrote:
Those concerned about refunds - just email me at loguen[MENTION=2152]Essex[/MENTION].ac.uk and I'll process those for you as quickly as possible - I'm slowly slogging my way through them all, but its a load of looking up order histories so its taking longer than I would have liked. Sorry for the delays on the repays! Shoot me an email and I will sort you all out! No refund left behind! Nick
As a result of Nick's lack of response, I'd decided to also ask for a refund on Razor Coast (I e-mailed him on 3/22). It's only been three days but, of course, there has also been no response.
I understand that that there's a lot involved in producing a quality gaming product. I can understand how, even with the best of intentions, some products would just never materialize.
However, Nick accepted money for these non-existent products. Also, the work involved in issuing a refund would seem to be a lot less daunting than publishing one of these titles.
I can accept an endless stream of excuses as to why a product couldn't be completed, but why can't a refund be completed? Just how much slogging and looking up order histories is really involved? I was able to find all of the relevant e-mails from Sinister Adventures from 08/30/09 with about 6 seconds of "slogging" on my part. I even quoted the body of those e-mails in my messages to Nick.
So, Nick, where's my money?
