So what's the solution, joethelawyer? If you were directing WotC, would you instead focus on customer acquisition (collect as many $90 as you can!)? Or DDI and other ways to derive revenue from existing customers (DDI!)? Or both?
Also, let's not forget that miniatures are one way to get regular income from existing customers. IMHO the miniatures lines have gotten to a very high level of quality. I'm glad they're available and happy to buy them--I no longer have the time to assemble and paint metal minis, and it's convenient to stuff them by the ziplockfull into a backpack.
What would I do? beats the hell out of me.
there is so much that we don't know.
1. we don't know what they were goaled to bring in.
2. we don't know how that goal was broken out by product line
3. we don't now the past several years' successes or failures of wotc---by the numbers. not by the spin they put out to their customers.
4. we don't now the interpersonal relationships between management of wotc and higher management of hasbro. in my experience that's often the most important factor on whether a product line or an employee is given a second chance, or more time to pull off the goal.
5. we don't know the timeframe given to wotc for success for each of the various product lines.
6. we dont know how far behind they are on insider.
7. we don't know how much they dumped into gleemax and how much return they expected to get from it.
8. we don't know when the first iteration of insider is due out.
9. we dont have any intelligence on the market conditions, competitors, nor any past history of those factors.
most of the options a person could take to make 4e and insider happen are dependent on the unknowns above, as well as many other factors.
it all depends in general on the amount of time wotc has to make this happen, the amount of power they have to pull off their goals (money, no higher level interference, etc), and the raw force of will/power/ability of the person heading up wotc. whether they are a steve jobs/bill gates/andrew carnegie/donald trump type person, or just a regular corporate hack.
one thing i know for sure. whatever decision is made by wotc will be made STRICTLY on the basis of the bottom line and in the interests of covering their asses, not love of the game.
and that's a shame.
joe