The Wizards boards weren't good because they let it fall asunder. Social media maybe good for getting the one sided message out, but when trying to discuss it, not god because it gets buried very quickly and it's very difficult to keep certain categories in separate sections.
It's actually funny the excuses we are getting. All they had to do was coordinate the forums, twitter, and Facebook to act together where Facebook and Twitter was to get the message out while the forums were a place where people can have discussions and hang out. The fact is they are limited in employees and therefore don't have enough people to keep it going, nor the funds to invest in a better forum. Has nothing to do with forums being a thing of the past or social media is somehow better.
It's like me owning a restaurant, never cleaning it, and then closing it because people stopped coming with my excuse that people don't really eat out anymore.