New lower rates at the EN World GameStore
- Thread starter Twin Rose
- Start date
Troll Wizard
First Post
Problems purchasing who to contact
Chris,
I tried (and was somewhat successful) purchasing some PDFs last week (Thursday or Friday). I had several problems and emailed Morrus per the "Contact Morrus" at the bottom of the webpage. He has not replied.
One; using a credit card kept giving me errors, I contacted my CC company and they told that there was a duplicate charge, which they deleted.
Two; on Saturday the PDF links finally showed up on my account page, but one of the paid for PDF link is not working
Three; none of the free stuff I selected is included in the list of links to d/l, I included the free and paid for PDF in my basket together
Four; I never got a confirmation email with my purchases, so I don't know the PO# or invoice#
Who do I contact for help?
Chris,
I tried (and was somewhat successful) purchasing some PDFs last week (Thursday or Friday). I had several problems and emailed Morrus per the "Contact Morrus" at the bottom of the webpage. He has not replied.
One; using a credit card kept giving me errors, I contacted my CC company and they told that there was a duplicate charge, which they deleted.
Two; on Saturday the PDF links finally showed up on my account page, but one of the paid for PDF link is not working
Three; none of the free stuff I selected is included in the list of links to d/l, I included the free and paid for PDF in my basket together
Four; I never got a confirmation email with my purchases, so I don't know the PO# or invoice#
Who do I contact for help?
Twin Rose
First Post
Peterson said:
Yes, of course. Even the CC processing, which you don't need to sign into paypal for, asks for a "Receipt Email" which is used to send you your receipt and confirmation of the order. This problem most definately should not happen again, and the system has been running perfectly - minus a problem with a hurricane, of course.
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