Communication With ENGS Vendors?

Guys, the database problems and the related issues caused by it are impacting sales for publishers who are signed up with the ENWorld GameStore.

Can we get a mass email or something, letting us know:

a) What, exactly, has happened with regards to our products,

and

b) What, exactly, is being done about it?


I understand that you're busy, but this shouldn't be too much to ask from a professional sales outlet.

Hi Gareth,

I replied to your post on this issue at the RPGNow forums, and also posted a note about it in the ENGS Publisher forum.

Well, that would be great, Morrus -- except that I'm not able to get into the ENGS Publisher's forum, because of the database crash. It's telling me that I don't have access.

GMSkarka said:

Well, that would be great, Morrus -- except that I'm not able to get into the ENGS Publisher's forum, because of the database crash. It's telling me that I don't have access.

Click to expand...

Ah, OK, let me check. I'll post back here in a minute.

OK, try now!

Did you get my last email? I sent it a few days ago. Here is basically what happened ENGS wise:

The "index" of the files that were uploaded went missing - this means that the files are still there, but the download IDs were bad. What I've been doing is downloading the files and re-uploading them to create new IDs for them - this isn't the most efficient way of doing it, but it's the only way to ensure that the files are 100% accurate.

Many of your files have been re-uploaded already, and I am constantly watching for new ones to re-upload. Many customers have been helping me find the broken ones, and publishers have been helping to re-upload ones they found that were broken. Most files to date seem to be working just fine.

All the basic information - the formatting, the title, the price, as well as the purchases all are working just fine.

Thank you!

GMSkarka said:

Well, that would be great, Morrus -- except that I'm not able to get into the ENGS Publisher's forum, because of the database crash. It's telling me that I don't have access.

Click to expand...

Me too.

Me three

Me, four (but then, I'm not a publisher)!

More seriously, though, Barnaba Blumbergs’ Guidebook FREE! gives the "_DNLDNOFILEID" error, when I tried to download it...