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Call of Cthulhu's Sandy Petersen Sues Paypal Over Withheld Funds [UPDATED]
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<blockquote data-quote="smiteworks" data-source="post: 7705821" data-attributes="member: 87795"><p>The biggest problem with PayPal is that it is next to impossible to speak to an actual human whenever something doesn't go properly. We have used them for our storefront since 2004 and it works well for the most part. It keeps all the credit card information on their end so it prevents us from having to handle any sensitive payment information on our server -- greatly reducing our exposure. They have a few side services which they offer but then forget to support. The services which we bought into as vendors but then decided to remove are the gift certificates and the trial periods for subscriptions. The subscriptions are still kind of poorly supported and they create a lot of extra work for us, but they are still worth doing. We just removed the trials and went to a 30-day money back guarantee instead. There used to be no actual way to look up the trials until the first charge went though. The PayPal 6-month credit options are not bad but they only work for U.S. based customers and they could stand to be better documented from the consumer perspective.</p><p></p><p>I used to get hung up on the PayPal dispute process. If someone claimed that a charge was unauthorized, I would go verify that it came from the actual person making the claim, provide IP address lookups showing that it came from the area where the buyer lived and show other weblog activity to support it. My concern was that it would somehow flag us as a fraudulent seller if we had too many of those and I had no idea what would be too many -- 1 per month, 5 in a year, who knows?? Once I figured that it really doesn't seem to affect anything, I just issue a refund and cancel any subscriptions or accounts and move on. It's still annoying when people use that method instead of just emailing our support email to ask for a refund, but the end result is the same. </p><p></p><p>For us, PayPal always seems to hold about $2k worth of funds. I don't mind that. All in all, I sometimes consider changing to an alternate payment system but it never seems worth the effort of switching over all the back-end processes.</p></blockquote><p></p>
[QUOTE="smiteworks, post: 7705821, member: 87795"] The biggest problem with PayPal is that it is next to impossible to speak to an actual human whenever something doesn't go properly. We have used them for our storefront since 2004 and it works well for the most part. It keeps all the credit card information on their end so it prevents us from having to handle any sensitive payment information on our server -- greatly reducing our exposure. They have a few side services which they offer but then forget to support. The services which we bought into as vendors but then decided to remove are the gift certificates and the trial periods for subscriptions. The subscriptions are still kind of poorly supported and they create a lot of extra work for us, but they are still worth doing. We just removed the trials and went to a 30-day money back guarantee instead. There used to be no actual way to look up the trials until the first charge went though. The PayPal 6-month credit options are not bad but they only work for U.S. based customers and they could stand to be better documented from the consumer perspective. I used to get hung up on the PayPal dispute process. If someone claimed that a charge was unauthorized, I would go verify that it came from the actual person making the claim, provide IP address lookups showing that it came from the area where the buyer lived and show other weblog activity to support it. My concern was that it would somehow flag us as a fraudulent seller if we had too many of those and I had no idea what would be too many -- 1 per month, 5 in a year, who knows?? Once I figured that it really doesn't seem to affect anything, I just issue a refund and cancel any subscriptions or accounts and move on. It's still annoying when people use that method instead of just emailing our support email to ask for a refund, but the end result is the same. For us, PayPal always seems to hold about $2k worth of funds. I don't mind that. All in all, I sometimes consider changing to an alternate payment system but it never seems worth the effort of switching over all the back-end processes. [/QUOTE]
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Call of Cthulhu's Sandy Petersen Sues Paypal Over Withheld Funds [UPDATED]
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