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Can a FLGS be TOO friendly?
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<blockquote data-quote="wingsandsword" data-source="post: 5963637" data-attributes="member: 14159"><p>A little story from yesterday.</p><p></p><p>I've been working in another city temporarily on business for a couple of months, commuting home for the weekend. After some bad storm damage on Thursday, on Friday morning they told us to just go home early for the weekend because they wouldn't have the transformer and breaker box replaced by close of business and we could back to work on Monday morning.</p><p></p><p>There is a nice FLGS in this town. I've stopped by there a few times, and decided I would go there for a look before driving home. It's well stocked with current and vintage RPG's, big shelves of board games, a huge wall of used DVD's and used video games, and a big section of miniatures (both collectable and conventional), and a big glass case of game systems and peripherals, not to mention being a fully stocked comic book store. In other words, a very nice FLGS indeed.</p><p></p><p>So, I set foot in the store. I am greeted by an employee in the first few moments as I'm glancing at video games, who asks if I need any help and tells me to just ask if I have any questions. Good customer service, being attentive, that's good. I usually take such a greeting as a good sign that it's a professional FLGS and not just a geek with a storefront.</p><p></p><p>About two minutes later, as I've wandered over to the boardgames, I get the same greeting treatment from a different sales associate. Kind of redundant at that point, but I just smile and say that I'm just browsing.</p><p></p><p>A couple of minutes later, I'm now wandering by the display of video game systems and peripherals (more like I had taken one step past the display case of superhero statues and figurines and was closer to the video game case). A third salesman comes up to me and strikes up a conversation, asking what my favorite system is and what games I'm currently playing. I'm a casual video gamer, the only modern system I own is a Wii (more for my 7 year old stepson than me, and we mostly use it for Netflix), and the only game I've been playing lately is The Force Unleashed, and only because I'm a SW fan and wanted to play through the plotline of that game. Well, he seemed to stumble a little when I revealed I am only a very casual video gamer and the only thing I really would want in terms of a peripheral was the lightsaber Wii remote controller that is hard to find nowadays (and they definitely didn't have).</p><p></p><p>When I wandered out the door (as I was just stopping by for a few minutes to look around before I left) I got a fairly wordy goodbye as I was leaving the store.</p><p></p><p>I honestly felt like they were TOO friendly. One greeting would have sufficed for good service, a quick goodbye as I walked out the door would have been okay. Three greetings within about 5 or 6 minutes seemed almost like I was being stalked in the store.</p><p></p><p>I was dressed in "business casual" clothes, and the store had a few other customers but wasn't super crowded or super empty. There were a few kids in the back playing a CCG and maybe 3 or 4 other customers milling around.</p><p></p><p>In retrospect, I did have one bit of feedback I wanted to tell them but forgot to. They have a website for ordering. There are some Star Wars miniatures I wanted to get, but didn't want to pay shipping for, so I was wondering if I could just pick them up at the store. I got a reply back saying their online sales were a completely different line of business and they don't offer any "ship to store" options. They don't have those minis in stock at their store (I asked once), so I couldn't buy them in person.</p><p></p><p>So, can a FLGS be too friendly? Have you ever felt smothered by the customer service?</p></blockquote><p></p>
[QUOTE="wingsandsword, post: 5963637, member: 14159"] A little story from yesterday. I've been working in another city temporarily on business for a couple of months, commuting home for the weekend. After some bad storm damage on Thursday, on Friday morning they told us to just go home early for the weekend because they wouldn't have the transformer and breaker box replaced by close of business and we could back to work on Monday morning. There is a nice FLGS in this town. I've stopped by there a few times, and decided I would go there for a look before driving home. It's well stocked with current and vintage RPG's, big shelves of board games, a huge wall of used DVD's and used video games, and a big section of miniatures (both collectable and conventional), and a big glass case of game systems and peripherals, not to mention being a fully stocked comic book store. In other words, a very nice FLGS indeed. So, I set foot in the store. I am greeted by an employee in the first few moments as I'm glancing at video games, who asks if I need any help and tells me to just ask if I have any questions. Good customer service, being attentive, that's good. I usually take such a greeting as a good sign that it's a professional FLGS and not just a geek with a storefront. About two minutes later, as I've wandered over to the boardgames, I get the same greeting treatment from a different sales associate. Kind of redundant at that point, but I just smile and say that I'm just browsing. A couple of minutes later, I'm now wandering by the display of video game systems and peripherals (more like I had taken one step past the display case of superhero statues and figurines and was closer to the video game case). A third salesman comes up to me and strikes up a conversation, asking what my favorite system is and what games I'm currently playing. I'm a casual video gamer, the only modern system I own is a Wii (more for my 7 year old stepson than me, and we mostly use it for Netflix), and the only game I've been playing lately is The Force Unleashed, and only because I'm a SW fan and wanted to play through the plotline of that game. Well, he seemed to stumble a little when I revealed I am only a very casual video gamer and the only thing I really would want in terms of a peripheral was the lightsaber Wii remote controller that is hard to find nowadays (and they definitely didn't have). When I wandered out the door (as I was just stopping by for a few minutes to look around before I left) I got a fairly wordy goodbye as I was leaving the store. I honestly felt like they were TOO friendly. One greeting would have sufficed for good service, a quick goodbye as I walked out the door would have been okay. Three greetings within about 5 or 6 minutes seemed almost like I was being stalked in the store. I was dressed in "business casual" clothes, and the store had a few other customers but wasn't super crowded or super empty. There were a few kids in the back playing a CCG and maybe 3 or 4 other customers milling around. In retrospect, I did have one bit of feedback I wanted to tell them but forgot to. They have a website for ordering. There are some Star Wars miniatures I wanted to get, but didn't want to pay shipping for, so I was wondering if I could just pick them up at the store. I got a reply back saying their online sales were a completely different line of business and they don't offer any "ship to store" options. They don't have those minis in stock at their store (I asked once), so I couldn't buy them in person. So, can a FLGS be too friendly? Have you ever felt smothered by the customer service? [/QUOTE]
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