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*TTRPGs General
Can Hobby Stores Make Their Saving Throw?
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<blockquote data-quote="LordEntrails" data-source="post: 7720490" data-attributes="member: 6804070"><p>In my opinion they should as well. Perhaps my comments should not have been directed in a reply to you, but rather to the community as a whole. (This thread, obviously, got me going and much of what I said was not directed at you.)</p><p></p><p>Be aware, many business have made a specific choice NOT to provide customer service because of the costs involved in doing so. Specific examples are free online services where the only support is through user/volunteer communities. And many others that require you to pay extra for customer service.</p><p></p><p></p><p>It's not free to the stores to provide this "free service" to their customers. Other threads several game store owners have commented that the cost to support Free RPG day is, in their opinions, too costly.</p><p></p><p></p><p>But are they willing to pay for it? IME, many are not. Wanting and being willing to actually pay for something are very different. I might want a Lamborghini, but I'm not willing to pay for one.</p><p></p><p></p><p>My point is, what product are you willing to buy? A printed book? Or a printed book from a FLGS who can also make recommendations and allow you to take the item with you as soon as the transaction is completed?</p><p></p><p>Those are two very different products. Part of the point I was trying to make (to those reading the thread) is that buying one is not synonymous with the other.</p><p></p><p></p><p>I agree that they are different things, but they are directly related to one another. In general, the more you pay for a product, the higher the quality expectation can reasonable be.</p><p></p><p></p><p>Yep, I'm trying to show the relationship between them.</p><p></p><p></p><p>But the ability to attract talent and what the customers are willing to pay for those products are directly related. That was my point, not the survival of FLGSs.</p><p></p><p></p><p>Except they both are costs to the business. And when a product becomes a commodity, all costs are squeezed to the minimum or eliminated.</p><p></p><p></p><p>Again, my point is if these services are of value to someone, then they have to be willing to pay those costs.</p><p></p><p></p><p>I would say the link is much much weaker than it used to be. But to say there is no link is, imo, an exaggeration not worthy of careful thought. (i.e. .001% i still a link).</p><p></p><p></p><p>Absolutely. Adapt or die. And I think that's why the "Saving Throw" reference in the thread title. I certainly never meant to imply that stores should stay stagnant and we gamers should "save them". Are these stores going to adapt and survive?</p><p></p><p>My big point is that gamers should understand the impacts of their own decisions, especially when it comes to how it will impact the future of their hobby. We invest hundred, thousand, tens of thousands of hours into our hobby. We should also be just as careful with how we invest our tens, hundred, or thousands of dollars.</p><p></p><p>If we chose to steal (pirate), buy the lowest cost version of a product, or buy everything a company products at MSRP, that is a choice we are entitled to make. Hopefully each time that decision is made it is done so with consideration of the impacts and a moral foundation.</p></blockquote><p></p>
[QUOTE="LordEntrails, post: 7720490, member: 6804070"] In my opinion they should as well. Perhaps my comments should not have been directed in a reply to you, but rather to the community as a whole. (This thread, obviously, got me going and much of what I said was not directed at you.) Be aware, many business have made a specific choice NOT to provide customer service because of the costs involved in doing so. Specific examples are free online services where the only support is through user/volunteer communities. And many others that require you to pay extra for customer service. It's not free to the stores to provide this "free service" to their customers. Other threads several game store owners have commented that the cost to support Free RPG day is, in their opinions, too costly. But are they willing to pay for it? IME, many are not. Wanting and being willing to actually pay for something are very different. I might want a Lamborghini, but I'm not willing to pay for one. My point is, what product are you willing to buy? A printed book? Or a printed book from a FLGS who can also make recommendations and allow you to take the item with you as soon as the transaction is completed? Those are two very different products. Part of the point I was trying to make (to those reading the thread) is that buying one is not synonymous with the other. I agree that they are different things, but they are directly related to one another. In general, the more you pay for a product, the higher the quality expectation can reasonable be. Yep, I'm trying to show the relationship between them. But the ability to attract talent and what the customers are willing to pay for those products are directly related. That was my point, not the survival of FLGSs. Except they both are costs to the business. And when a product becomes a commodity, all costs are squeezed to the minimum or eliminated. Again, my point is if these services are of value to someone, then they have to be willing to pay those costs. I would say the link is much much weaker than it used to be. But to say there is no link is, imo, an exaggeration not worthy of careful thought. (i.e. .001% i still a link). Absolutely. Adapt or die. And I think that's why the "Saving Throw" reference in the thread title. I certainly never meant to imply that stores should stay stagnant and we gamers should "save them". Are these stores going to adapt and survive? My big point is that gamers should understand the impacts of their own decisions, especially when it comes to how it will impact the future of their hobby. We invest hundred, thousand, tens of thousands of hours into our hobby. We should also be just as careful with how we invest our tens, hundred, or thousands of dollars. If we chose to steal (pirate), buy the lowest cost version of a product, or buy everything a company products at MSRP, that is a choice we are entitled to make. Hopefully each time that decision is made it is done so with consideration of the impacts and a moral foundation. [/QUOTE]
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