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<blockquote data-quote="Janx" data-source="post: 6199286" data-attributes="member: 8835"><p>Sounds like an idea for a new thread. How is someone supposed to react when confronted with news that they're way is "wrong." How is someone supposed to break the news to somebody that they've been doing it "wrong" (besides avoiding using the word wrong).</p><p></p><p>While it'd be great to avoid faux pas and stuff, one usually finds you're already seven inches into the crazy before you realize it.</p><p></p><p>So by the time someone realizes you were getting extra special behavior from TWC, they've already spent 30 minutes arguing best practices for email connectivity is with IMAP and are thinking "this guy is crazy"</p><p></p><p>Not that Bullgrit is crazy, but when folks come in with a sideways problem that they insist they're way is working, except for the fact that it isn't working which is why they're having a problem, it can be really tricky to handle that diplomatically.</p><p></p><p>Hypothetically, Apple Store people are trained to talk a certain way. So they might avoid danger words like "wrong."</p><p></p><p>Another variable to the mix is that 10% of the population really is crazy. And they use technology. And they try to do things with it that don't make sense, or try to find ways to abuse or game the system (like opening and managing 200+ email accounts so they can game a rewards system at an online store).</p><p></p><p>While it's not the best form of diplomacy, the Doctor model works pretty well. Doctors are smart. Doctors are educated. When the doctor says X is your problem and Y is your cure, you don't argue with the doctor. This model fails when you don't trust your doctor, or your doctor is a jerk (which pretty much leads to lack of trust).</p><p></p><p>The same is true for your trusted nerd. She spent years doing family tech support, working in IT tech support, moving up the chain and learning from the Tech School of Hard Knocks. If she tells you to configure your iTunes Library a certain way, do it. </p><p></p><p>There are mysteries in life that mortal man wasn't meant to know. If the wise Sage says to eat the funny herbs, don't argue. Just do it. The guy learned a whole lot of things that you ain't got time for, to know what the right answer is.</p><p></p><p>PS. If the funny herbs make you sick, find a new Sage.</p></blockquote><p></p>
[QUOTE="Janx, post: 6199286, member: 8835"] Sounds like an idea for a new thread. How is someone supposed to react when confronted with news that they're way is "wrong." How is someone supposed to break the news to somebody that they've been doing it "wrong" (besides avoiding using the word wrong). While it'd be great to avoid faux pas and stuff, one usually finds you're already seven inches into the crazy before you realize it. So by the time someone realizes you were getting extra special behavior from TWC, they've already spent 30 minutes arguing best practices for email connectivity is with IMAP and are thinking "this guy is crazy" Not that Bullgrit is crazy, but when folks come in with a sideways problem that they insist they're way is working, except for the fact that it isn't working which is why they're having a problem, it can be really tricky to handle that diplomatically. Hypothetically, Apple Store people are trained to talk a certain way. So they might avoid danger words like "wrong." Another variable to the mix is that 10% of the population really is crazy. And they use technology. And they try to do things with it that don't make sense, or try to find ways to abuse or game the system (like opening and managing 200+ email accounts so they can game a rewards system at an online store). While it's not the best form of diplomacy, the Doctor model works pretty well. Doctors are smart. Doctors are educated. When the doctor says X is your problem and Y is your cure, you don't argue with the doctor. This model fails when you don't trust your doctor, or your doctor is a jerk (which pretty much leads to lack of trust). The same is true for your trusted nerd. She spent years doing family tech support, working in IT tech support, moving up the chain and learning from the Tech School of Hard Knocks. If she tells you to configure your iTunes Library a certain way, do it. There are mysteries in life that mortal man wasn't meant to know. If the wise Sage says to eat the funny herbs, don't argue. Just do it. The guy learned a whole lot of things that you ain't got time for, to know what the right answer is. PS. If the funny herbs make you sick, find a new Sage. [/QUOTE]
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