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<blockquote data-quote="DerianCypher" data-source="post: 2333304" data-attributes="member: 883"><p>It has been my experiance that customers in general just expect far too much from retail workers and retail stores.</p><p></p><p>For example: I have had on more than one occasion customers demand that I return opened Norton software that was more than a year old and get all agitated when I tell them no. The return policy is 30days on UNOPENED software!! Goodness.. we're not in the business in renting software out..</p><p></p><p>Even recently I had a woman try to return a pack of opened Kingston memory that she had for about 3 months. Normally, in such a case we'd try to accomodate the customer, but the memory was discontinued so we couldn't even resell it marked down. When I told her I couldn't return it she said "fine.. I'll take a store credit" I think I had to tell her about 3 more times that I couldn't return it period before she starts threatening me. Finally, I just asked her to leave and gave her our corporate number if she had any complaints...</p><p></p><p>The best one though was when a man elected not to pay the $35 for shipping on his $5000 TV then dropped it while loading it in his truck in our parking lot... in full view of the General Manager. He was confused as to why we wouldn't return it..</p><p></p><p>DC</p></blockquote><p></p>
[QUOTE="DerianCypher, post: 2333304, member: 883"] It has been my experiance that customers in general just expect far too much from retail workers and retail stores. For example: I have had on more than one occasion customers demand that I return opened Norton software that was more than a year old and get all agitated when I tell them no. The return policy is 30days on UNOPENED software!! Goodness.. we're not in the business in renting software out.. Even recently I had a woman try to return a pack of opened Kingston memory that she had for about 3 months. Normally, in such a case we'd try to accomodate the customer, but the memory was discontinued so we couldn't even resell it marked down. When I told her I couldn't return it she said "fine.. I'll take a store credit" I think I had to tell her about 3 more times that I couldn't return it period before she starts threatening me. Finally, I just asked her to leave and gave her our corporate number if she had any complaints... The best one though was when a man elected not to pay the $35 for shipping on his $5000 TV then dropped it while loading it in his truck in our parking lot... in full view of the General Manager. He was confused as to why we wouldn't return it.. DC [/QUOTE]
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