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The Real Reason(s) Behind the PDF Debacle
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<blockquote data-quote="CardinalXimenes" data-source="post: 4750527" data-attributes="member: 58259"><p>Okay. <em>How</em>? How do you arrange it so that purchasing a hardbound book gets you a free PDF without significant danger of that code getting ganked before you get to enter it? If you think this PDF fuss is a black eye for WotC, how do you think they'd look after the first few dozen customers start yelling about not getting the PDF they were promised as part of the sale? It's pure handwaving to simply say "include a pdf download with the purchase of the book" unless you can explain how to do that in a way that is not _guaranteed_ to infuriate a portion of the buyers.</p><p></p><p>Now, one can argue that WotC should simply accept the bad PR of customers who bought the book not getting their PDF. One can suggest that customer service resources be devoted to allowing customers to claim that a particular code was ganked, and get a free PDF. Ultimately, WotC decided that this was not worth the heartache compared to simply selling watermarked PDFs- and now that they've decided that selling watermarked PDFs is a mug's game, what has changed to make their original estimation wrong?</p></blockquote><p></p>
[QUOTE="CardinalXimenes, post: 4750527, member: 58259"] Okay. [I]How[/I]? How do you arrange it so that purchasing a hardbound book gets you a free PDF without significant danger of that code getting ganked before you get to enter it? If you think this PDF fuss is a black eye for WotC, how do you think they'd look after the first few dozen customers start yelling about not getting the PDF they were promised as part of the sale? It's pure handwaving to simply say "include a pdf download with the purchase of the book" unless you can explain how to do that in a way that is not _guaranteed_ to infuriate a portion of the buyers. Now, one can argue that WotC should simply accept the bad PR of customers who bought the book not getting their PDF. One can suggest that customer service resources be devoted to allowing customers to claim that a particular code was ganked, and get a free PDF. Ultimately, WotC decided that this was not worth the heartache compared to simply selling watermarked PDFs- and now that they've decided that selling watermarked PDFs is a mug's game, what has changed to make their original estimation wrong? [/QUOTE]
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