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<blockquote data-quote="Adlon" data-source="post: 1811001" data-attributes="member: 1972"><p>Tarrasque Wrangler:</p><p></p><p>Ok, well, I see a couple of questions regarding the 'service' the server got after the board failed, so, I'll explain a few points....</p><p></p><p>Cyberstreet is the HOST for ENWorld. They host a server owned by Morrus.</p><p>Cyberstreet carries spare parts for the servers THEY own. NOT for servers that OTHERS own. Believe it or not, there were NO boards on hand for the processor that drives the ENWorld server. Much as I'd liked, we cannot pull one of those from our A$$.</p><p>Normally, on a 3rd party owned server, THEY are responsible for repairs. As things are, I and the owners of Cyberstreet ARE Morrus by extension when things break here. Had Morrus been local, he's have a key to the building, and could fix his own machine. As I care about ENWorld, I usually fix things FOR Morrus, or, those at CS do.</p><p></p><p>I built the server for ENWorld. I was asked to give a price on the machine, I did, and I did NOT quote extra parts. There was a budget, and I fit my pricing into the budget. When you buy your next computer, PLEASE be sure to order that extra motherboard, just in case.</p><p></p><p>Cyberstreet is NOT a cookie cutter web host company, where they can afford to have rotating shifts of 8$/hr monkeys sitting around waiting for a board to blow. It's a smaller, family owned and operated business. A business who works with their clients, rather than shutting a site off at a day past due on service fee's.</p><p></p><p>Morrus was GREATLY taken care of on the repairs, essentially costing the price of the new motherboard. I do not believe Cyberstreet is charging the almost $300.00 for labor on a double time sunday.</p><p></p><p>So, now that you know more about WHAT you're talking about, we return you to your regularly scheduled thread...............</p></blockquote><p></p>
[QUOTE="Adlon, post: 1811001, member: 1972"] Tarrasque Wrangler: Ok, well, I see a couple of questions regarding the 'service' the server got after the board failed, so, I'll explain a few points.... Cyberstreet is the HOST for ENWorld. They host a server owned by Morrus. Cyberstreet carries spare parts for the servers THEY own. NOT for servers that OTHERS own. Believe it or not, there were NO boards on hand for the processor that drives the ENWorld server. Much as I'd liked, we cannot pull one of those from our A$$. Normally, on a 3rd party owned server, THEY are responsible for repairs. As things are, I and the owners of Cyberstreet ARE Morrus by extension when things break here. Had Morrus been local, he's have a key to the building, and could fix his own machine. As I care about ENWorld, I usually fix things FOR Morrus, or, those at CS do. I built the server for ENWorld. I was asked to give a price on the machine, I did, and I did NOT quote extra parts. There was a budget, and I fit my pricing into the budget. When you buy your next computer, PLEASE be sure to order that extra motherboard, just in case. Cyberstreet is NOT a cookie cutter web host company, where they can afford to have rotating shifts of 8$/hr monkeys sitting around waiting for a board to blow. It's a smaller, family owned and operated business. A business who works with their clients, rather than shutting a site off at a day past due on service fee's. Morrus was GREATLY taken care of on the repairs, essentially costing the price of the new motherboard. I do not believe Cyberstreet is charging the almost $300.00 for labor on a double time sunday. So, now that you know more about WHAT you're talking about, we return you to your regularly scheduled thread............... [/QUOTE]
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