Merkuri
Explorer
So, my boyfriend, Awayfarer, got a virus earlier this week. McAffee detects it as FakeAlert-AB, and the McAffee website claims that its latest software and dat files will remove the virus, yet he's run the scan fifteen times now and the virus is always still there when he reboots.
He's smart enough to have not clicked on any of the alerts that it popped up and kills the virus's process as soon as it appears, but it's still annoying because there are other affects on the machine, like the inability to search the internet for said virus name.
I could not find any information online on how to remove the virus manually. Awayfarer went in and manually found the executable that launched the alert and deleted it, so it no longer gives him the fake warning when he reboots, but the other effects are still there.
The worst part is that we didn't realize until this happened that Away's computer doesn't have the latest McAffee software, which may be why it's not removing the virus. I tried downloading the software from our ISP for his machine, but I believe the darn virus is preventing McAffee from downloading things, so it won't update on his machine.
Is there anything you guys can think of that we can do, short of removing his hard drive, sticking it in my machine as a secondary drive, and running the virus scan from there?
He's smart enough to have not clicked on any of the alerts that it popped up and kills the virus's process as soon as it appears, but it's still annoying because there are other affects on the machine, like the inability to search the internet for said virus name.
I could not find any information online on how to remove the virus manually. Awayfarer went in and manually found the executable that launched the alert and deleted it, so it no longer gives him the fake warning when he reboots, but the other effects are still there.
The worst part is that we didn't realize until this happened that Away's computer doesn't have the latest McAffee software, which may be why it's not removing the virus. I tried downloading the software from our ISP for his machine, but I believe the darn virus is preventing McAffee from downloading things, so it won't update on his machine.
Is there anything you guys can think of that we can do, short of removing his hard drive, sticking it in my machine as a secondary drive, and running the virus scan from there?