Contacting Talon Comics

[Mazlo]

To Derek of Talon Comics,

On August 11 I ordered two of Fiery Dragon Production's counters, specifically Counter Collection 1: The Usual Suspects and Counter Collection 2. I have yet to receive these products from you. I have since sent you two e-mails inquiring to my order's status. I have yet to receive a response. Since I do not know how else I might contact you (do not have long distance phone), I am posting this letter to you on the boards here since I know you frequently post here.

I only wish to know what happened to my order. I ordered from your store because it came highly recommended by these boards. I was impressed. I'm sure that this mishap is just a fluke and will be cleared up shortly.

Thanks for your time and consideration,
Mazlo/Dan Fiedler

P.S. I am including a portion of my PayPal receipt below so any information contained within the receipt can help you track down my order.

-----------------------------------------

Dear Dan Fiedler,

This email confirms that you have paid Talon Comics $28.65
using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *TALON COMIC".

SHOPPING CART CONTENTS:

1.

Item Name: Counter Collection 1: The Usual Suspects
Item Number: WWP16040
Item Amount: $11.00
Quantity: 1
Total: $11.00

2.

Item Name: Counter Collection 2
Item Number: WWP16041
Item Amount: $12.70
Quantity: 1
Total: $12.70

Cart Subtotal: $23.70


Handling:
Shipping: $4.95

Sales Tax: $0.00


Cart Total: $28.65

------------------------------
Payment Details:
------------------------------

Total Amount: $28.65
Currency: U.S. Dollars
Transaction ID: 74511890WE948180Y
Buyer: Dan Fiedler


------------------------------
Business Information:
------------------------------

Business: Talon Comics
Contact E-Mail: talon@taloncomics.com
Contact Phone Number: 214-287-8661

---------------------------------------------------

 

[Darkness]

I've shot him a PM with a link so he'll find your thread; General Discussion can get quite crowded and threads vanish from the first page very quickly...



- Darkness

 

[Desdichado]

D'you try an e-mail, I presume? I've always had good service from Talon. Not that I've ordered anything recently, though...

 

[TalonComics]

Hey Dan,

I'm sorry for the lack of email responses. My "database" file for my email client was corrupted last week and I literally lost 3 years of read email. I print out all orders when I receive them so your order isn't lost or anything but I lost literally all my emails.
You should be receiving your order in the next few days!

Once again I'm sorry for the delay and the miscommunication.

~Derek

 

[Heretic Apostate]

Hey, Derek, question for you:

How long, from the time an order is placed, does it take your supplier to get items to you? Stuff that's not something you'd normally carry (GURPS, for instance)?

 

[Mazlo]

Thanks Derek! Sorry about your e-mail. Hope things go smoothly for you from now on.

--Dan