I don't have a problem with a company making a profit, nor do I have a problem with a company that explores new avenues of revenue. What does bother me is when a company assumes that they have my business, and this is what it feels like. I mean it would be different if it was phased in as opposed to a jarring experience, which is what these last few months definitely have been.
Instead of bringing out D&DI as an online alternative to print and showcasing all the great aspects of of the site and then (once all the bugs have been worked out) not renew the licence to the print, they just said, if you want your cheap adventures, this is how you're going to get them from now on. But whenever D&DI comes online it will, as all things computer related, have bugs. No problem, but now those that sign on right away will whine and complain about how the bugs are terrible and it will leave alot of players with a bad taste in their mouth. They could have waited for a number of postive reviews of the place; they didn't.
They make a good game, but when it comes to public relations, WotC has a long way to go. I don't remember who said it, but some financial guru once said, "If you want to see how healthy a company is today, look at their sales figures. If you want to see how healthy a company will be in the future, look at their customer relations, because you can only piss off your customers for so long before they go elsewhere."