Hmmm...how do you know?
I mean, we can agree that the game has been incredibly successful. It is possible that this success is despite it failing in an important way that, as you claim, "the majority of the customer base wants." So much so that it "breaks" the game.
Might I suggest that another, stronger possibility, is that what you want and what the customer base wants is not the same thing, and most do not consider the game broken?
Success /= Quality or Functioning
When 6e comes out, if we are alive for it, we will name the things that 6e does better, what 5e screwed up, and sing praises of things when "always wanted" in 5e that is in 6e.
And didn't say the 5e skill system breaks the game. I said it "breaks". If they are common things that the customer wants to use within the skill system and the skill system can't perform it without halting it, it broke and has to fixed by the DM. If this happens a lot because the system wasn't designed for something fanbase expected to do or create often, the system broke.
The whole TCOE customization zones are an example of a broken system being fixed by the designers because the fanbase wanted something in lore and mechanics that the designers didn't expect they wanted and didn't build into the system.
I don't think you know the skill system I describe.I definitely don't want anything like the skill system that you describe.
I've mostly only posted hypotheticals to questions asked or possible backwards compatible options.