What's different now is that the latest event will significantly cut into their ability to produce new products, in a year that is supposed to see the launch of a new edition and an in-house VTT, something very ambitious for a company whose history with developing D&D online services has been a very long string of failures.
Of course we could all see a big surprise and their plans for the next 6 to 12 months turn out amazingly and everything before will immediately be forgotten.
But even when the furious talking about the drama of the day dies down, the impacts of a continuing series of bad PR and disappointing products does add up over time.
And we have to ask if the underlying causes of the issues of the past year (and previous years) have been solved so that these things won't continue to happen. And it does not seem that there is any indication for that being the case.
Keep the same procedures in place, and expect the same outcome to continue.