pawsplay
Hero
FireLance said:So, in my view, settling for mediocrity is bad. However, simply telling people that they're special isn't a good idea, either. To me, that's only half the job. The other half is finding out what their talents (or at least, their comparative advantages) are, and helping them to become useful people who actually have a reason to feel at least slightly special.
Exactly. Anyone in Bob's office could have done what he did for the customers, but they didn't have the conviction to do so.