There are two in my town. Here are the details:
- One is the best managed and run gamestore I've ever seen. The salespeople and staff are helpful, courteous, and enjoy joking around and try to make the customers feel welcome. They recently bought and moved into an old grocery store and remodeled it, and have HUGE amounts of space for everything, including several LAN servers people can play on. They stay very current on all new releases (boardgames, minis, CCGs, all RPGs), and the owner and I know each other well, so he gives me a hefty discount because I buy about $300-$400 worth of stuff there a month. All in all, I couldn't ask for a better place, and its a 5 minute drive away!
- The other place is a dump, to put it mildly. The salespeople often ignore customers to chat it up with favorites, are rude, and more often than not if you inquire about if they have something, they say they have to order it, and it will take "two weeks". "Two weeks" means "we really don't know, but its gonna be a long time". Its a tiny space, little shelf stock, and only for the owners current favorite products. I went there 3 times when it first opened, and I'd never go back.