What Will Become of the FLGS?

Role-playing games have always had a curious space in distribution channels ranging from hobby stores to bookstores to toy stores. As geek culture and tabletop gaming increases in popularity, distribution channels are morphing in surprising ways to meet gamer demand.

Role-playing games have always had a curious space in distribution channels ranging from hobby stores to bookstores to toy stores. As geek culture and tabletop gaming increases in popularity, distribution channels are morphing in surprising ways to meet gamer demand.


[h=3]D&D as Toy?[/h]When Dungeons & Dragons was first sold, it was everywhere, including toy stores. Shannon Appelcline speaks to the game's popularity in Designers & Dragons -- The 80s:

...it’d been on an upward trend since TSR published those first thousand boxes of Dungeons & Dragons in January 1974. Whatever the reason, the result was really big. You could find roleplaying games in mainstream stores like Waldenbooks and Toys “R” Us.


One of the reasons D&D made it into toy stores was thanks to the release of the Basic D&D set. Appelcline clarifies in Designers & Dragons -- The 70s:

...J. Eric Holmes — a doctor and professor of neurology, and also the author of a Pellucidar pastiche called Mahars of Pellucidar (1976) — approached TSR with an offer to write an introductory version of D&D. The original game targeted the college-age crowd, while Holmes wanted to expand the game’s demographics to younger players — and possibly to get it into the mass market as well.


It worked. For a time, book stores and toy stores were major distributors for D&D, helped in no small part by the launch of Basic Dungeons & Dragons. The collapse of those chains cut off RPGs from wider audiences.
[h=3]Your FLGS to the Rescue[/h]Friendly Local Game Stores (FLGS) picked up the slack and were always a viable source for tabletop role-playing games. They were the original distributors of ancillary markets like tabletop wargames and miniature games, so it was a natural progression for FLGS to carry RPGs too. But then the D20 glut happened. SDLear provides a general outline of the bust cycle:

  • Phase 1: Store overbuys on fad product (usually D20)
  • Phase 2: Store owner finds that they have product they can't move.
  • Phase 3: Store owner cuts out "high risk" product only re-ording backstock occasionally (at our local store its D&D and nWOD almost exclusively).
  • Phase 4: Store owner does not realize that his stock is offered for 10% off at Barnes & Nobles.
  • Phase 5: Gamers turn to http://Amazon.com for selection, find that they can get a better price online.
  • Phase 6: Local gaming community crashes without vibrant local retailer.
  • Phase 7: FLGS goes out of business.
The glut hit game stores hard.

There was little review, be it professional or fan based, and purchasing agents for stores had a hard time sorting the good from the bad. This was neither sustainable nor terribly good for the core engine. By 2005, the market was collapsing from too many low quality supplements...The wide variety of low quality supplements resulted in many stores having surpluses of lousy supplements; for many, this was a major hit to their profits, and often, had the effect of damaging all but special orders for 3rd party supplements.


The final nail in the RPG surge took place in the build up to the Great Recession, effectively pushing game stores that were doing poorly out of business. Wizards of the Coast's experiment in distribution with its chain of Game Keeper stores ended in 2004 when all 85 stores closed. It hurt other distribution channels too: KB Toys closed in 2009; Waldenbooks stopped operating in 2011. But there were still alternative channels to purchase tabletop games.
[h=3]Bookstores Take Over[/h]Bookstores took a hit from the recession too. Barnes & Noble was one of the last bookstore chains still operating. How did it survive? By selling things other than books, including toys and board games. This tactic led to Barnes & Noble holding Casual Game Gatherings in March:

Barnes & Noble will host weekly Casual Game Gatherings, offering demos and space for play, in March, distributor Publisher Services Inc. announced. The events will be held on five Thursday evenings at 57 stores, about 9% of the chain’s 640 stores. Demos will be conducted by Barnes & Noble store employees.


The events were enough of a success that Barnes & Noble is considering expanding them. Tabletop role-playing games may well be on the horizon. What's behind B&N's sudden interest in gaming? Sales, of course:

Barnes & Noble continued its transition to geek central with continued growth in its Toys & Games and Gift businesses in the results from its third fiscal quarter, reported last week. Toys & Games was up 12.5% and Gifts was up 13.8%, CEO Ronald Boire said the conference call. Vinyl and adult coloring books were the only other categories in which Barnes & Noble reported growth.


Books-a-Million has also jumped into the geeky fray, dedicating entire sections to themes that encompass all forms of gaming. Geek & Sundry teamed up with Books-a-Million for International Tabletop Day:

They are holding events at many of their stores throughout the nation. They will have free play, plus giveaways, discounts, and the coveted ITTD premium and promo kit items available on-site. So go visit them to score these exclusive items! After International TableTop Day, BAM and Geek & Sundry will continue the partnership to display a whole bunch of recommended games all summer long! Many of which have been featured on TableTop.


Bookstore aren't the only chain distributing tabletop games however.
[h=3]What About FLVGS?[/h]There's another kind of store that is expanding to include all things geeky, the Friendly Local Video Game Store (FLVGS). These stores began distributing primarily video games but have since branched out to all sorts of geeky gadgets, including collectibles, wearables, and toys. This makes it appealing as a possible distribution channel for tabletop games:

There are many reasons people come to a FLGS, such as meeting new people, play games they can’t play at home, learn about new products through demos, friendly competition, etc. Many also go to their FLGS to see if they like a game, and then buy it on Amazon at a discounted price. They will now have a new alternative for Cryptozoic games: Game Stop.


Some consolidation has happened:

What do you do when your primary physical sales channel is drying up? You sell something that your audience loves, preferably online, and if that doesn’t work you buy someone that does. To that end, GameStop, the beleaguered game sales company, has bought ThinkGeek, a beleaguered geek toy company, for $140 million at $20 a share.


ThinkGeek's brand is particularly friendly to tabletop gamers and even began experimenting with brick-and-mortar stores of its own. GameStop's growth in the game distribution market has turned it into a viable channel for tabletop games, so much so that Cryptozoic Entertainment decided to sell its games through GameStop. Cryptozoic is known for a wide variety of licensed card and board games, including Adventure Time, Batman, DC Comics, and several television and movie franchise brands -- the most recent being the successfully Kickstarted Ghostbusters board game. ICv2 explained:

Cryptozoic has made a number of distribution changes in recent months, expanding its merch relationship with Diamond and its game relationship with PSI, ending its exclusive hobby distribution relationship with Diamond/Alliance for games, and ending direct consumer sales of trading cards on its website (see "Cryptozoic Expands Merch Relationship with Diamond"). Adding a 6,600-store chain brings an important new channel to Cryptozoic’s distribution options.

[h=3]FLGS Live![/h]There may still be hope for your friendly local game store. A BoardGameGeek poll of 130 voters indicated that 75% still thought there was a role for them in the marketplace. The top three most important attributes for game stores to be successful, beyond being merely the least expensive (and therefore losing out to online competition like Amazon), were knowledgeable staff (54%), playing tables (34%) and gaming sessions/tournaments (34%). Game stores fared well in 2015:

Over 80% of game retailers are experiencing increased sales in 2015, according to the results of a new survey conducted by ICv2 in the run-up to the holiday season. Asked about the 2015 trend for their business, over 30% said sales were up over 10%, and over 50% said sales were up from 1-10%. Only a little over 10% of game retailers reported flat sales, with single digit percentages down 1-10% and none down over 10%.


In some ways the collapse of the other distribution channels has made FLGS more important than ever. With tabletop board games surging in popularity, larger chains like Target have begun carrying board games too -- and this occasionally causes some fiction when a popular board game like Pandemic gets released in Target before it reaches hobby stores. Scott Thorne, PhD, owner of Castle Perilous Games & Books in Carbondale, Illinois and instructor in marketing at Southeast Missouri State University, expressed his concern about the early release in his Roll for Initiative column:

BTW, I would be remiss if I failed to mention last week's release of Pandemic 2nd Edition by either Z-Man Games or their mass market distributor to the Target chain a week before the official release date, (according to Alliance Distribution's Website), of February 6th. Given that the game has been out of stock since the holidays, finding it on Target's shelves a week before the hobby gets it is annoying to say the least. I would certainly like to see some repercussions, but given that Target will sell more Pandemic in a week than I will in a year, I sincerely doubt it. However, the game store channel is the primary outlet for the rest of Z-Man's catalog and causing them to sell a hot product at more of a disadvantage than usual is not good for the long term channel relationship.


With tabletop games surging in popularity, distribution woes will likely be an ongoing problem as publishers navigate between the hobby stores dedicated to gaming as a brand and mass market stores that offer access to a broader customer base.
[h=3]The Future[/h]As geek culture thrives, game stores will need to evolve with them, adjusting to multiple gaming formats that help them survive the boom and bust cycle. Geeks and their children have a lot of buying power, but in the highly competitive world of online stores, distributors are still figuring out the best way to reach them. The friendly local game store of tomorrow may well offer a mix of electronic and tabletop games.

Mike "Talien" Tresca is a freelance game columnist, author, and communicator. You can follow him at Patreon.
 

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Michael Tresca

Michael Tresca

Zaran

Adventurer
I've always been under the impression CCG's are what keep the lights on in game stores. MTG tournaments and booster drafts paid the bills at the store I worked at in the 90's, and that was before cheap online stores tanked in-store RPG sales.

At least we still have Nan's, with their insane old stock. I cleared out their 2nd edition Darksun stuff like 2-3 years ago.... buying sealed box sets for 90's cover prices was sweet.

I think the problem was the Game Stores we had decided to stock every CCG that was put out and no one bought into those. Because the game stores in Houston were all owned by the same people they went out of business because of that bad decision.
 

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epithet

Explorer
...
Unfortunately, I personally have zero desire to ever play in one of our local FLGS's for the simple fact that the play spaces are abysmal. I wouldn't pay $2 to use their space, even if it did come with a 32 oz. fountain drink.
...

Ain't that the truth.

I've never understood how these places expect to make any real money offering players a metal folding chair, a plastic folding table, fluorescent lights, and the smell of armpit. I wouldn't want to use that kind of space for free, much less pay for it. If the space were attractive and comfortable (I've seen some really nice gaming tables that weren't overpriced) then I'd be eager to try the place out, even for a $5 cover and a 2 drink minimum. Run a pizza oven in the back, and you'd make even more money off of me, and I'd tip the server well.

Like I said, people who have been into D&D since the 1980s can mostly afford to pay for a good experience, and have a low tolerance for abysmal play spaces.
 

darjr

I crit!
Most of my flgs are clean and have great employees. The game shoppe being a great example. I feel sorry for you folks that only have bad examples.
 

Tormyr

Hero
I have been really fortunate to have stumbled on At Ease Games in San Diego when I started playing D&D in September 2013. The place was nice if a bit cramped. In January 2014, they moved to a new facility that was easily triple the space, with at least 20 tables and slightly less area for product. The place is kept clean. The staff are friendly and knowledgeable and go out of their way to help make space on crowded nights. They are now hosting X-Wing regionals. Nickel City is next door and delivers pizzas. So I have really lucked out with finding a good place.
 

Greybird

Explorer
Another factor that doesn't seem to be taken into account in these articles is the changing demographic. In the 80s and 90s, the RPG crowd were in school or kicking off their careers. Now a lot of us are in our 40s or 50s. We have careers, wives, families. We are lucky to pull one or two days a month to actually play games. We certainly don't often have the time to hang out in a game store anymore, which effectively negates the 'community' advantage that a local store brings with it, and leaves nothing but a product retailer. Many of these stores devote a massive amount of retail space to GW and Magic. It is understandable, as I'm sure that's what the market dictates, but if you're not into one of those two things then the store becomes a retailer that isn't selling the stuff you want to buy - or is selling it for 40% more than you can get it elsewhere.

More and more often a trip to a FLGS is just a trip to look at the closeout and used merchandise. If I actually need a specific book to use in my game, it is potluck as to whether they'll have it, so why would I drive all the way to the store just to be told they can order it for me in a week for $60 when I can get it in three days for $27 online?
 

Koren n'Rhys

Explorer
I'd prefer an FLGS. I always enjoyed the "aura" of being surrounded by gaming material. Sadly, when I can get a significantly better price buying a product online AND with free shipping in a day or two....yeah, I'm gonna buy it online.

To me, this is the primary issue. We (gamers) want a place where we can hangout with fellow gamers and be surrounded by geek/gaming product. That space HAS to come with a price tag. Money is tight, always is, always will be to some degree, but we need to be willing to pay some level of premium to support the space. Sure, online is cheaper and maybe you can't, and don't need to, pay more for everything you purchase, but you need to spend enough money to support your FLGS or you won't have one, simple as that. There is a cost for having a brick and mortar location and as the customer who claims to want that, WE need to pay for it. You don't get top have it both ways. So, "sadly"? No, it's real life, unfortunately.

Edit:
There are crappy stores out there - I get that. If the premium we pay isn't supporting a pleasant environment, then they DON"T deserve the money. That's simple business sense too. You don't get that money without giving me something in return. Those dark, dingy, smelly places where the staff is too busy playing Magic with the regulars to acknowledge a walk-in? Screw them - they deserve to wither and die.

My own FLGS (only open about 6 months) is pretty decent, trying to improve so that they might actually be able to grow and survive in the long term. They're still tryign to figure out what to stock beyond Magic - a variety of board, CCG and minis games without much idea of what will gain traction. They do the usual cooler of drinks, a few snacks and are looking at the idea of more "real" food, with the headaches that would bring (expense, health codes inspections, etc). We'll see.

For my part, I play some 5E (running for them on Wed nights) and buy the few things that I need from them at the higher prices. I buy a lot of OSR stuff too, and naturally that's all online. Not a wargames or card guy, so the Warhammer or Magic or whatever is no use to me either. I decided to start a modest X-Wing collection and get into that casually since it looked fun and gives me something else to buy and support them.
 
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Desh-Rae-Halra

Explorer
In Houston, game stores were wiped out by collectible card games and they still haven't recovered. Nowadays there is basically only a handful of game stores and most of them sell RPG games as a tertiary product over comics and card games.

Is Nan's Games and Hobby still in business? I grew up going there in the 80s and 90s. That was the Mecca of gaming for me. I remember them always having a big supply of games, even though they always sold other stuff too.
 

hardvice

First Post
I've so far bought everything for 5e at my local game store, but it's almost entirely because of the two-week prerelease. The minute Wizards starts selling PDFs and/or releasing everywhere on the same day, I'm off to Amazon or drivethrurpg… y'know, where I already buy everything else because it's cheaper and more convenient.

I used to work in a game shop, so the inevitability of their decline makes me a bit sad, but, well, we don't have a lot of telegraph offices or velocipede repairmen these days, either. All things change and eventually end; technology merely makes the cycle faster.
 
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AriochQ

Adventurer
I bought almost all my early D&D stuff at the bookstore at the mall (1979-85ish). Both the bookstore and the mall are now dead.

The big advantage brick and mortar retailers have over online sellers is the ability to browse the product before purchasing. Now that many online retailers give you the option to see at least a few pages of a product before purchase, things don't look good for FLGS when it comes to RPG's. They will still make money off the CCG crowd and board games, for as long as the popularity continues.
 

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