Zardnaar
Legend
I am aware of that. I'm just saying that it's not always a simple matter of doing what's in the best interest of the consumers at all times.
To paraphrase CGP Grey's Rules for Rulers video: "Angels that spend treasure on good public works will lose to devils that don't." No matter how committed you are to doing right by your customers, if you're beholden to shareholders then you have to make sure they're on board with your plans or at least willing to wait and see how they turn out, because if a majority of them decide that replacing you with someone else is liable to benefit them more (in whatever time frame they care about), then that's what they're going to do.
While it's great if you can do both at once, keeping the shareholders happy is always going to take priority over keeping the consumers happy whenever the two are in conflict, if only because the shareholders always have the option of forcing the issue and ensuring that someone focused on appeasing them first and foremost is the one making decisions.
Not saying I like it, by any stretch of the imagination, but it's a factor that makes doing the "right thing" less straightforward than it may seem from the outside.
That and CEOs often have share options so the incentive is pump the share price and cash up. Cleaning up if it turns to crap will be someone else's problem.
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