I've been supporting Malhavoc as a fan as many others did for the past few years, and I can sure talk about how this stategy of "making the product special" made it for me. With each release, as a fan and friend to many gravitating around Malhavoc, this made and makes me feel like I'm part of something special. I am.
I've been involved emotionally, and my games became better for it. What you love, you run well. Our players can feel the hype when we're motivated. That's in the end, I believe, what separates a good from a great campaign for many players of the game.
Why do I say this? Well, I want to point out that the whole "make the product special" strategy isn't some scheme to camouflage crap products and somehow "lie" to the customer. It's obviously thought out with the end result (i.e. selling the product) in mind, but it doesn't work if the products aren't special. It doesn't work if the people excited about your first special product aren't satisfied after they bought it. And Monte succeeded in selling products that felt special, could be marketed as special because they were special to many of us.
Each time I read Monte talking about Ptolus as a swan song, I feel a bit emotional. That's because I came to love Malhavoc, love its products and above all, love its people. It's the end of an era, even if I doubt we'll see Monte completely disappear from the Internet, his boards, or not answer the occasional email correspondence anymore. Ends call to new beginnings, and I wish all the best to Monte and Sue.