Lockridge said:
I have to add to the positive Monte message.
He drew me in with the quality and imagination of his products. They are well thought out and also low in price (exception being Ptolus but you more than get your money's worth there). Also, he has no problem reaching out to his fans. Even when I had a complaint he answered personally.
When I purchased from Malhavoc I felt that I was purchasing a creative product from a creative person. I never felt as though I was buying into the latest marketing ploy from some corporate cookie-cutter publisher.
Just my opinion.
Yes. I have to agree here. At least once, perhaps more than once, I had an issue that he dealt with quickly, efficently, and personably.
I've attended some seminars that he ran, and he was personable and approachable.
While not every Malhavoc product was a perfect fit for my game, I bought a lot of them for some key reasons.
1 - The ideas inspired me to want to do new adventures/campaign themes
2 - They were well done, in terms of mechanics and presentation - meaning art, quality and so on.
3 - His enthusiasm for the products came across and was, at times, contagious
4 - The message boards/cultivated user base. Some might call it fan base, but I don't, because it wasn't the hype that drew me in. There was a place to go to discuss the products, ideas, and so on with people who were excited about them, using them, and just seemingly cool.
5 - This is important too, though not likely to be replicated. I call it right time right place. Before PDF was big, before there were too many d20 companies, he was there doing stuff of quality basically for free. The early feats and things on his web site, before there was much product, got be hooked that he was giving back, not just marketing his products. There wasn't a lot of that going around.
I also liked the general approaching things on their own terms that Monte and Sue brought to their projects. It was cool. And I liked that someone was in a position to do it, and willing to take those risks/make those investments in themselves and their dreams for the work they were doing.