The Last Jedi actually had the guts to try to expand the Star Wars universe past a simple fable of a magical family and to present the possibility of a universe with other stories to tell. An idea that Andor has built upon. It is the only Star Wars film since Empire that had fresh ideas and moments that were not entirely predictable. I think this is why a certain, vocal segment of the fan base hates it: that group are inherently reactionary and just want Star Wars to keep going back to the same comfortable narrative. (You can dislike it for other reasons, but here I am referring to crowd that likes to review bomb films, etc.). Note that critics loved The Last Jedi, and I think they were right.
Star Trek should be so lucky, since nothing in Star Trek has ever had writing remotely at that level. Star Trek is basically formula with sometimes exceptional casting, and I say that as a moderate fan (enough of a fan that I have watched and mostly enjoyed every series). However, I get the comparison in that Andor is the first Star Wars property to actually make the Galactic Empire feel like a real, functional setting, the home of actual people, akin to but much more believable than the Federation of Planets.
