When the Sharks Finally Catch You: The Death of Geek Chic

Gaming tables are a high-end commodity that home-owning geek adults increasingly covet for their dining rooms and game rooms. A company who can produce and deliver such a product was a dream come true for Geek Chic when they appeared on the reality television show Shark Tank. The rise and fall of the company reflects the struggle of geek manufacturers everywhere.

Gaming tables are a high-end commodity that home-owning geek adults increasingly covet for their dining rooms and game rooms. A company who can produce and deliver such a product was a dream come true for Geek Chic when they appeared on the reality television show Shark Tank. The rise and fall of the company reflects the struggle of geek manufacturers everywhere.

[h=3]Swimming with the Sharks[/h]Shark Tank's reality show premise pitches aspiring entrepreneur-contestants to a panel of "shark" investors, who then choose whether or not to invest. In May 2013, a new kind of competitor appeared on Shark Tank: Geek Chic. Robert Gifford's pitch was $100K for a 5% stake:

Robert is a self-proclaimed geek. He started designing furniture that is more than meets the eye. The dinner table he has in the tank can be transformed into a game-playing table and desk. There also ways to attach bins, counter holders and even wine glass holders. Robert did $2 million in sales in a year, but they were in the red by $100,000.


The Gazette Review delved into Geek Chic's finances:

The tables run for $3,500 roughly, and Mark Cuban asks about the sales. Robert reveals the fact that Geek Chic did a shocking $2 million in sales last year, which causes Kevin to nearly snap his own neck from turning his head so fast. Robert Herjavec and Daymond are both blown away. Lori asks about the profit, but unfortunately, Geek Chic ran a $100,000 loss...$2 million is what they did in the last fiscal year, and projections for this upcoming fiscal year would be $400,000 to $500,000. With the investment from the Sharks, Robert intends to buy a truck to enable the company to run their own logistics, and even look into purchasing more advanced machinery. The average order is for about $4,500 worth of products, Robert explains. Mark asks about the profit margin on the table, and Robert estimates that is around a 50% split; each table yields about $1,800 in profit.


The sharks were not entirely convinced:

Lori thinks Robert is great and loves his enthusiasm. She just doesn't know how he'll get the competitive edge on the high-end companies. She's out. Even with all the functionality of the product, Mark only sees a table in front of him and nothing more. He's just not that into furniture. He's out. Robert buys into the design, but he doesn't buy into the furniture company. He's out. Kevin thinks Robert is in a really crappy business. He's out. Daymond doesn't know if he can hang with the geek aspect, but he likes the product and how Robert is running the company. Daymond offers $200k for 25% of the company. Robert counters with $500k for a 15% stake. Now Daymond is finding a flaw in Robert's character.


One of the Sharks brought up an interesting point:

Kevin then says that the furniture making in the United States has been all but destroyed due to sending parts to Asia, so why is Robert not a “dead geek?” Robert explains that they are attempting to minimize the cost, but Asia cannot make the same quality of product out of American wood that is made in the United States. Lori admits that she thinks the product is great and she loves Robert’s enthusiasm, but she has ultimately seen a lot of similar tables. She does not know how Robert can get the competitive edge since some tables are very high end...


In the end, the two Roberts (entrepeneur Gifford and Shark Herjavec) came to an agreement:

Daymond stays firm on his offer, but Robert thinks that his equity stake is too high. Robert the shark then offers $300k for 25%. Robert the entrepreneur thinks Robert the shark is a better partner when it comes to the geeky ways of his business. He accepts his offer over Daymond's.


For a time, life was good for Geek Chic -- one of the company's Sultan tables was used regularly on Wil Wheaton’s TableTop webseries. But the company's popularity wouldn't last.
[h=3]A Sinking Ship[/h]After the cameras stopped rolling, Herjavec was no longer Gifford's business partner:

As can happen on Shark Tank, deals are not final and are contingent on both parties ultimately agreeing; ultimately, both Roberts did not see it fit to form their Robert alliance, and thus, Herjavec is no longer an investor or part-owner of Geek Chic.


The reason? Gifford found a new investor:

On-air deals aren’t final, though. Due diligence allows both parties to say no, and Gifford ultimately chose to go with a better offer from an investor who was already involved with Geek Chic.


That curious footnote aside, there there were signs of trouble in 2013:

While 2013’s numbers have been strong and demand is still high, Gifford says the company might be looking at another minus year. What he cares about most, though, is that their revenue is growing by 50 percent. “It’s hard to not lose money based on that growth,” he said. “The way that the growth line works, eventually you’ll get saturation and you’ll dip back down. Unless it’s a fad item that goes away forever.”


Gifford wanted the company to continue independent of his temporary boost of fame:

I think the company is my baby, but I work hard to make sure that I am not the brand — that Geek Chic itself is the brand that operates independently of me. If I was hit by a bus over the weekend, I want this place to move forward. I like building things. I don’t like to build things that don’t last. And this company has to last outside of me.


Things wouldn't quite turn out that way.
[h=3]Up a Geek Without a Paddle[/h]The company stopped responding to email and phone calls on June 12. On June 13, Gifford released a statement on Facebook:

It is with great sadness that I must announce Geek Chic has ceased operation. Despite heroic efforts by many, this outcome is out of our hands. While I am certain there are many outstanding questions, we are currently limited in our ability to respond. The website will be updated with appropriate contact information and procedures as they become available. I am forever indebted to those who joined us on this adventure, and am absolutely gutted about it’s end.


Polygon posits what might have gone wrong:

The trouble is that Geek Chic required payment well in advance of the delivery of their products, which often ran in excess of $3,500. That means many customers’ tables are finished, or nearly finished, and may never be delivered. When or if they are able to get their money back is an unresolved question.


Scott Thorne at ICv2 noted that, in addition to costly production costs in the U.S. and a very small target market, competition was likely a factor:

Although both said the two companies had a supportive relationship, Carolina Gaming Tables is/was a viable competitor to Geek Chic, offering similar products at substantially lower prices. Customers could look at Geek Chic’s high-end, high-priced products for many thousands of dollars, then look at Carolina Gaming Tables’ selection of similar products, priced thousands less, and opt for those. After all, as noted earlier, there are only a limited number of customers for high-end gaming furniture and Carolina Gaming Tables says on its website that the company currently operates debt free.


As of today, Geek Chic's web site returns an error message.

Geek Chic's model was challenged by production issues that many other geek-oriented companies face when manufacturing in the U.S. The company's failure is an important lesson about the sustainability of the rising geek marketplace that's getting bigger each year -- but not big enough to support Geek Chic. In the end, it wasn't the sharks on television that Geek Chic had to worry about.

Mike "Talien" Tresca is a freelance game columnist, author, communicator, and a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to http://amazon.com. You can follow him at Patreon.
 

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Michael Tresca

Michael Tresca


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Koloth

First Post
Read about this on another forum. There was discussion there about possible missing money and some internal strife between investors. Apparently, there are pending lawsuits so none of the involved parties are talking. Might be a while before the real story comes out. Or never, since a lot of settlements involve non-disclosure clauses.

Just hope all of the folks that already paid either get their orders or a refund.
 

tmanbeaubien

Explorer
I'm an owner of an GeekChic Emissary table. Ordered in January 2015 and delivered in Feb 2016. I love it, it's awesome. I saved up for four years to purchase it and got it for my 50th birthday. I tell everybody it's my mid life crisis motorcycle except it has legs. And I plan to play a hell of a lot of games on it! :)

I don't think I'm a dumb consumer. I looked at products available in the marketplace and I decided I was willing to spend more to get a really superior product. One that will easily last the rest of my life if I take care of it. Yes, custom products do cost more and you usually have to pay in advance.

I do have a dedicated game room - it's a converted garage. But the delivery guys for the table said that only one out of about ten people actually had a space like mine. They said most tables were the dining room style table and they went in the dining room.

With the mention of price and volume, I feel like it is worth noting that not every business wants to make several bajillion copies of their product. The whole point that Robert Gifford made again and again in interviews is that he wanted to make a product that you could leave to your heirs in your will. It's great wood, it's made very well, and there are no shortcuts.

Carolina Gaming Tables makes some great stuff too. But they are a somewhat different product, just like a Ford is somewhat different than a Mercedes. Will a Ford meet your needs? Great - you're set. Does anybody need a Mercedes? No, of course not. But that does not invalidate the value of Mercedes' products. Just to be clear, I'm not trying to hate on Fords or CGT. I have owned three Ford vehicles in my life and I liked them all. In this discussion, anybody who is buying a custom made gaming table of any kind is already buying a luxury product.

GeekChic did offer a simpler Emissary style table without all the drawers and such for a lot less. But I bet they didn't sell many of those just because once you are in the showroom, you'll be drawn towards the higher end products they were known for. That's why you came to their website in the first place. So their brand may have actually worked against them selling very many simpler tables.

At the end, none of us know why GeekChic seems to be in bankruptcy and there could be many possible reasons. I wish the best possible outcome for the employees and their customers who had paid towards their tables.
 
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Eltab

Lord of the Hidden Layer
The book Making It In America was written by the Plant Manager (and later CEO) of a US-based furniture factory. His experiences have some bearing on Geek Chic's woes.

Trying to occupy the luxury high-end of a small-ish market, and offering something that will last a lifetime, doesn't sound like a sound long-term plan. What do you do after you've sold 1 table to everybody?
 

DragonBelow

Adventurer
I totally disagree with the premise of basing production in the US. THe overhead costs are way too high and its ridiculous to insist that the tables be made of American Wood.

I am hobbyist woodworker, and I can 100% appreciate the products that Geek Chic was producing, the problem is when people are used to buying disposable, assemble-yourself, type of crap from chain stores, don't value the time and effort it takes to produce an item of the quality Geek Chic was producing. Their prices where perfectly inline for comparable pieces of fine woodworking type furniture. Also, american woods are cheaper in US, walnut, cherry, white oak, are staples of the american woodworker.
 



tmanbeaubien

Explorer
Trying to occupy the luxury high-end of a small-ish market, and offering something that will last a lifetime, doesn't sound like a sound long-term plan. What do you do after you've sold 1 table to everybody?

Why, you introduce new products which are different than your old ones. Which GeekChic did. They started with one table, the Sultan. The supplemented that with several others over the years. And added the GM Valet as well.
 

Eltab

Lord of the Hidden Layer
Why, you introduce new products which are different than your old ones.
If you mean like Tesla, which has been moving from 'rich guy's show-off toy' market to 'usable family vehicle' market, then I wish the company well. (no sarc here)

But for each previous GC customer: how many tables can you buy before you run out of space in the house? It's just not a repeat-customer-friendly business model.
 

tmanbeaubien

Explorer
If you mean like Tesla, which has been moving from 'rich guy's show-off toy' market to 'usable family vehicle' market, then I wish the company well. (no sarc here)

But for each previous GC customer: how many tables can you buy before you run out of space in the house? It's just not a repeat-customer-friendly business model.

And their later products did exactly that - less stupendous, more general purpose but still with features for gaming. Dining room tables where you can eat and do homework, coffee tables with storage bins for your console controllers.

I get that the number of customers they potentially had was finite, but I seriously doubt that lack of willing customers was the cause of their bankruptcy. Otherwise, they would not have had a 6-8 month wait to start making the ordered goods. Maybe they got crushed by their orders and people withdrawing deposits? Maybe two key pieces of machinery broke at once and they had no more capitol/credit to draw on to get repairs? With the razor thin margins they seem to have maintained, it wouldn't take much to tip over the cart.
 

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