Greatwyrm
Been here a while...
I think this is a great sign. That we are being heard and they are working (slowly but surely) to not just make the game better, but to make it better when we ask for it.
They do listen and they do try to continually improve the game. The problem is the section of the community that beats the crap out of them every time they do listen.
Players: Hey, you guys need to print books with errata and give PHB1 races the PHB3 treatment.
WotC: Okay. Here are these Essentials books.
Subset of Players: Waaaaaggghh! 4.5! 4.5!
To be honest, I don't know how these guys put up with it. Must be all the money and babes.