No one says you should be their best mate, but you shouldn't keep a one man campaign going. You pay money for their services which is great, but that doesn't mean you have control over them or that they owe you more than the services that they have already provided.
You are one customer of thousands if not millions, what exactly do you think WOTC owes you individually?
You are one customer of thousands if not millions, what exactly do you think WOTC owes you individually?