I absolutely think it is about why the audience is denied. And, further, that this is driving at the heart of the issue.
You can, very nearly always, find a way. And very nearly always, that way won't actually require that much effort. So, if it can very nearly always be done and done without that much effort, what is the reason for adamantly saying no? What benefit is gained from saying, "Nope, it's not worth my time to support this"? Because it sounds to me like the main benefit is not having to care about what your players have chosen and not having to adjust around choices you didn't expect.