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<blockquote data-quote="Andrew VanOrden" data-source="post: 8143472" data-attributes="member: 6958015">Unfortunately, after a week+ has now passed with no further word from Mike or WotC support (I did ping him on 12/2 to what he'd heard, but only got a short &quot;nothing yet - hope to hear something soon&quot; in reply), I've thrown in the towel. After an email asking for a refund rather than a replacement went unanswered, I contacted my credit card company for a dispute/chargeback. Hopefully I'll at least have a provisional credit back to me before Christmas so I can spend my money elsewhere.To be honest, the whole experience has left a bad taste in my mouth regarding WotC. For the amount being charged for these (insane, I know -this was a purchase only on my part due to both a windfall for my wife and I, and this having been a pretty big milestone career anniversary they were purchased for), I would have expected them to come unblemished, and for returns to be more customer friendly (I know there are extenuating circumstances with Covid, but this has dragged on far too long, and the lack of replies to my later emails has been frustrating to say the least). I super appreciate Mike reaching out and making an attempt to make things right, but if even he can't get so much as a reply from the returns people after a week, I'm afraid I have little faith in WotC or it's ability to get this fixed or provide a set worth what was paid for them (ie, undamaged).Oh, and to the &quot;They put a rock in some plastic dice&quot; comment - I know it was a frivolous purchase (see above), but in at least lightly in my defense, they're not plastic but hard-anodized, CNC-milled aluminium alloy and not plastic (still crazy, I know).</blockquote>

[QUOTE="Andrew VanOrden, post: 8143472, member: 6958015"] Unfortunately, after a week+ has now passed with no further word from Mike or WotC support (I did ping him on 12/2 to what he'd heard, but only got a short "nothing yet - hope to hear something soon" in reply), I've thrown in the towel. After an email asking for a refund rather than a replacement went unanswered, I contacted my credit card company for a dispute/chargeback. Hopefully I'll at least have a provisional credit back to me before Christmas so I can spend my money elsewhere. To be honest, the whole experience has left a bad taste in my mouth regarding WotC. For the amount being charged for these (insane, I know -this was a purchase only on my part due to both a windfall for my wife and I, and this having been a pretty big milestone career anniversary they were purchased for), I would have expected them to come unblemished, and for returns to be more customer friendly (I know there are extenuating circumstances with Covid, but this has dragged on far too long, and the lack of replies to my later emails has been frustrating to say the least). I super appreciate Mike reaching out and making an attempt to make things right, but if even he can't get so much as a reply from the returns people after a week, I'm afraid I have little faith in WotC or it's ability to get this fixed or provide a set worth what was paid for them (ie, undamaged). Oh, and to the "They put a rock in some plastic dice" comment - I know it was a frivolous purchase (see above), but in at least lightly in my defense, they're not plastic but hard-anodized, CNC-milled aluminium alloy and not plastic (still crazy, I know). [/QUOTE]

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