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<blockquote data-quote="Dire Bare" data-source="post: 8143510" data-attributes="member: 18182"><p>While the situation is frustrating, I'd relax a bit on WotC's response. During normal times, getting a replacement on a limited run luxury item from a company that doesn't do a lot of direct sales can take a while, and for things to take even longer during a pandemic is reasonable. Plus, we're in the holiday season as well. I'd be surprised if Mearls abandons you on this, he'll likely get you taken care of.</p><p></p><p>Still, asking your bank to reverse the charges is fair and probably a good move.</p><p></p><p>I wouldn't be down on yourself for making a "frivolous" purchase. You don't have to apologize or explain your purchase to any of us nerds here or even to yourself. It's certainly an extravagant purchase, but one that is reasonable if you have the funds and the item appeals. I imagine the purchase feels more frivolous now after receiving defective dice than when your wife decided to purchase them for you in the first place. That's a natural response, if unfair to yourselves.</p><p></p><p>I also wouldn't "lose faith" with WotC over this incident. Despite the high price and collectible status of these dice . . . defects happen. You're just the lucky one who got the defective dice. To feel frustrated, disappointed, and upset is reasonable, but temper that with a dose of reality. WotC hasn't failed to resolve the situation for you . . . yet. Give them some time.</p></blockquote><p></p>
[QUOTE="Dire Bare, post: 8143510, member: 18182"] While the situation is frustrating, I'd relax a bit on WotC's response. During normal times, getting a replacement on a limited run luxury item from a company that doesn't do a lot of direct sales can take a while, and for things to take even longer during a pandemic is reasonable. Plus, we're in the holiday season as well. I'd be surprised if Mearls abandons you on this, he'll likely get you taken care of. Still, asking your bank to reverse the charges is fair and probably a good move. I wouldn't be down on yourself for making a "frivolous" purchase. You don't have to apologize or explain your purchase to any of us nerds here or even to yourself. It's certainly an extravagant purchase, but one that is reasonable if you have the funds and the item appeals. I imagine the purchase feels more frivolous now after receiving defective dice than when your wife decided to purchase them for you in the first place. That's a natural response, if unfair to yourselves. I also wouldn't "lose faith" with WotC over this incident. Despite the high price and collectible status of these dice . . . defects happen. You're just the lucky one who got the defective dice. To feel frustrated, disappointed, and upset is reasonable, but temper that with a dose of reality. WotC hasn't failed to resolve the situation for you . . . yet. Give them some time. [/QUOTE]
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