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<blockquote data-quote="humble minion" data-source="post: 5424465" data-attributes="member: 5948">I suppose the problem with customer responses on a forum is that they're self-selecting.&nbsp; They tend to attract people who are REALLY passionate one way or another, and the more passionate they are, the more they post.&nbsp; If you're (for example) reading a hundred-post review thread on your latest product release and 30 of the posts are ragingly negative, it's hard to remind yourself to check if 25 of these are coming from the same two people.&nbsp; I imagine it would get to you after a while.&nbsp; People who get a bee in their bonnet about things tend to go overboard with the negativity at times (admittedly, I can be prone to this when the subject of Star Wars d20 revised comes up, for instance).&nbsp; The 80% of people who buy your product, are reasonably satisfied with it except for a few issues here and ther, use it a moderate amount and don't get around to posting an opinion one way or another tend to get lost in the noise.</blockquote>

[QUOTE="humble minion, post: 5424465, member: 5948"] I suppose the problem with customer responses on a forum is that they're self-selecting. They tend to attract people who are REALLY passionate one way or another, and the more passionate they are, the more they post. If you're (for example) reading a hundred-post review thread on your latest product release and 30 of the posts are ragingly negative, it's hard to remind yourself to check if 25 of these are coming from the same two people. I imagine it would get to you after a while. People who get a bee in their bonnet about things tend to go overboard with the negativity at times (admittedly, I can be prone to this when the subject of Star Wars d20 revised comes up, for instance). The 80% of people who buy your product, are reasonably satisfied with it except for a few issues here and ther, use it a moderate amount and don't get around to posting an opinion one way or another tend to get lost in the noise. [/QUOTE]

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