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Message: <blockquote data-quote="chriton227" data-source="post: 7663907" data-attributes="member: 33263">One freebie product being held up doesn't equate to "the whole company is bottle-necked", and that sort of intentional hyperbole does nothing but muddy the discussion and undermine your position. In the last month the EE Players Companion came out, the mass combat Unearthed Arcana was posted, they processed the results of their first feedback survey and put together the second survey, posted several other announcements and minor articles on their website (I count 21 postings total in the last month), had some of the WotC staff do a live game at PAX East (effectively a marketing appearance), and I'm sure they spent a fair amount of effort prepping for their presentations at the GAMA Trade Show this week.  Looking forward all signs still point to Princes of the Apocalypse still releasing in 3 weeks.  That doesn't sound too bad to me for a product division that only has a little over a dozen staff, especially if you consider that the list was only what is visible to the public and doesn't include anything they aren't ready to talk about yet or any of the boring day-to-day time consuming things that go on behind the scenes at any company.So which is it? Do you want them to only engage when they have something to say that isn't "dropping the ball" like an announcement of a product delay, or do you want them to "say something.... anything, just speak"?  Unless I am completely misunderstanding what you wrote, it sounds to me like like you are asking them to do two contradictory things, to only give good news but then to also say anything. One lesson that just about every successful business learns at some point is that there are some customers that are not worth catering to, whether it is because of unreasonable demands, an excessive amount of your employees time they consume relative to their purchases, unnecessary stress the particular customer inflicts upon your staff through their attitude, or even that the customer's presence drives off other customers.  The customers here on EN World complaining about WotC's engagement amount to a very small portion of their overall customer base (a couple dozen people at most out of hundreds of thousands if not millions of tabletop gamers), and if WotC doesn't think the folks complaining here are representative of their broader customer base they may have decided that the demands of this particular subset of the customer base aren't worth catering to.</blockquote>

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