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Rocket your D&D 5E and Level Up: Advanced 5E games into space! Alpha Star Magazine Is Launching... Right Now!

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Message: <blockquote data-quote="Keith F Strohm" data-source="post: 2467705" data-attributes="member: 18204">DMCal,   I am truly sorry that you are experiencing such difficulties with your subscription. I went and checked through the issues we shipped out since you changed your address, and your address label was sent to the printers and shipped out to the post office. Once the magazines leave our vendor and hit the post office, Paizo Publishing no longer has control of when and how (or even if) they ship out to their destinations correctly.   Over the past year, we have done everything we could to optimize shipping of subscriber copies. Provided that we actually print the correct label and deliver the labeled magazine to the post office by the required date, there isn't much more we can do as a business to make sure that you get your issues.   Although we provide replacement issues as a service for those people who are missing an issue or two, we cannot afford to frequently double ship issues to a particular address--even for customers as important to us as subscribers. Doing so would ultimately force us to raise subscription prices--something that we don't wish to do.   As far as your account goes, we would be happy to send the issues to any address that you give us (if indeed the issue is your post office). In the event that the situation doesn't get resolved to your satisfaction we would, at your request, cancel your subscription and refund the price of your remaining issues. While we would hate to see you no longer subscribe to the magazine, not receiving your issues regularly is an understandable frustration. I only wish that we could do more for you given your current situation.    In the event that you do decide to cancel your subscription, I would be happy to point you to retailers in your area that carry Dragon and Dungeon magazines. Just email me at <a href="mailto:keith@paizo.com">keith@paizo.com</a>, and I'll be sure to respond.    We have checked repeatedly on our vendor's process and use several addresses as "control subs" so we can monitor average delivery time and condition of subscriber copies. As a business committed to delivering periodicals to our subscribers, we have done everything reasonably possible to insure that magazines reach our customers. Paizo sends out tens of thousands of subscriber copies each month--with only a handful of issues that arise. Your situation is unusual and, admittedly, very unfortunate.   At this point, it sounds as if you are determined to find fault at the "initiating end of things," and we are quite sure that we have secured the process from this end. We are at an impasse. If you would like to continue our conversation, you can reach me at <a href="mailto:keith@paizo.com">keith@paizo.com</a>.   Again, I am sorry for the difficulties you are encountering.Keith StrohmChief Operating OfficerPaizo Publishing, LLC</blockquote>

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