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Message: <blockquote data-quote="Katerek" data-source="post: 489466" data-attributes="member: 5193">I am glad to see that I am not the only one that has had these experiences.  Many of you put into phrase things that I agree with but couldn't/didn't necessarily point out.I do want to say one thing though.When I lambast the RPGA, I am doing it with one goal in mind.  So that it will get better.  I have been trying to get the attention of the RPGA High Commander (or whoever) that there are SERIOUS problems with the organization as a whole for over seven years now.  Everytime I do I get countered by someone who apparently has only met the members of the RPGA who can lay golden eggs and exhale thousand dollar bills.This is cool an all, and I am tickled pink that there are people who have had positive experiences.  They should STILL acknowledge their poor business practices as problems that reside within the human element of the organization and work to relieve those problems.  Time and time again I have seen these blanket statements and excuses from the RPGA covering the most recent publishing/membership blunder.  Why not just find the source of the problem and remove it?As a membership based organization the problems lie somewhere within the members themselves. I am not saying that ALL members of the RPGA are boobs or any such thing, but I am saying that somewhere there are multiple someones screwing it up for hundreds of others.To deny this is to play the ostrich.  Quit acting as if criticism of the RPGA is something that needs to be defended.  When a complaint is brought to light, it should be THOROUGHLY investigated on a individual level and dealt with in a fortright manner.  It should not be defended against.  All that does is serve to aggravated the offended party even more.  When someone has had a negative experience and thus a complaint, there is nothing you can say to convince them that it DIDN'T happen or that it was a once in a lifetime event.As most people will wait for more than one occurance before issuing a complaint the very nature of human tenacity rules out the once in a lifetime event theory.Also, the worst thing you can do is ignore the problem.  I think we have proved time and again that this will never work.  It doesn't work with criminal activity, it doesn't work with disease, and it most certainly doesn't work with regards to the customer service department.What the RPGA NEEDS, and this of course is just my opinion, is a management structure that is actually qualified to run a large organization that requires this much record keeping.And I dont want to hear the volunteer argument about how they are saints and we should all send them our first born children for gracing us with their presence.Volunteer work is grand, and I recognize that many involved in the RPGA are volunteers.  Sometimes volunteers need to be turned away, or better ones sought after.  If you do not think that this is true, I urge each of you to get involved with the Red Cross or any other local out reach program.  Just because someone volunteers doesn't mean you have to accept them.</blockquote>

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